Note: The job is a remote job and is open to candidates in USA. Medix is seeking a Remote Healthcare Customer Service Representative to support callers with their healthcare needs in a high-volume call environment. The role involves delivering empathetic customer service, navigating multiple computer systems, and maintaining accuracy while handling healthcare revenue cycle interactions.
Responsibilities
- Handle High Call Volumes: Thrive in a fast-paced environment with a clear expectation of managing 7.5 hours of back-to-back calls per day
- Deliver Exceptional Service: Bring a true customer service mindset to every interaction, demonstrating patience, politeness, and empathy on the phone
- Navigate Complex Systems: Seamlessly toggle between modern, browser-based applications (like Microsoft Teams and Outlook) and legacy DOS-based systems
- Maintain Precision: Utilize high keyboard accuracy to avoid mistyping keys that can cause system lockouts
Skills
- • Industry Experience: Prior experience in the healthcare revenue cycle OR prior experience as a Customer Service Representative with major health payers (e.g., Blue Cross, Humana)
- • Technical Proficiency: Confidence in navigating multiple computer systems simultaneously, including older DOS interfaces and modern web tools
- • Soft Skills: Exceptional phone etiquette, a positive attitude, and the emotional intelligence to handle back-to-back calls with grace
- • Career Longevity: A solid, consistent work history that demonstrates reliability and commitment
Benefits
- Fully remote work arrangement
- Contract-to-Hire opportunity
- Clear path to long-term career growth
Company Overview