Note: The job is a remote job and is open to candidates in USA. Nearmap provides property intelligence, imagery, AI-driven insights, and verified materials pricing for the insurance industry. The Account Manager owns relationships with a portfolio of insurance customers, drives adoption and usage of itel solutions, monitors account health, forecasts performance, and identifies expansion opportunities across itel and Nearmap products.
Responsibilities
- Act as the primary point of contact for an assigned portfolio of live accounts
- Meet with customers on a regular cadence to understand their priorities, pressures, and plans
- Build relationships at multiple levels: adjusters, examiners, claims managers, procurement, and executive sponsors
- Prioritize, escalate, and oversee customer issues through to resolution
- Log every touchpoint in the CRM so account history stays complete and accurate
- Work with customer leadership to build usage strategies tied to their specific claims guidelines and thresholds
- Engage end users directly to grow use of solutions already implemented
- Identify accounts where usage sits below expectation, diagnose the cause, and act on it
- Run adoption initiatives and report on them with clear before-and-after numbers
- Conduct regular account reviews covering activity, usage trends, and results against agreed outcomes
- Deliver accurate forecasts and account health reporting to sales leadership
- Surface risk early, with a plan attached
- Spot expansion opportunities across itel and the wider Nearmap portfolio, and bring in the right specialists
- Collaborate with the other sellers in your pod to support shared accounts
- Maintain deep working knowledge of all itel solutions and a solid grasp of Nearmap property intelligence products
Skills
- Five or more years in account management, customer success, or sales, ideally in a data or software business
- Property and casualty (P&C) insurance experience, particularly claims, restoration, or building materials
- A track record of growing usage or revenue inside an existing book of business
- Confidence building relationships from frontline users up to the executive suite
- Strong written and verbal communication, and genuine comfort on the phone
- Ability to manage competing priorities without losing the detail
- Energy for a fast-moving business that is still growing and changing
- Proficiency with Microsoft Excel, Word, and PowerPoint, plus a CRM (Salesforce preferred)
- Willingness to travel nationally up to 40%, sometimes on short notice
- Valid driver license with proof of insurance
- Bachelor degree in business or a related field
- Experience servicing claims organizations at national carriers
- Familiarity with geospatial, imagery, or property data products
Benefits
- Remote working
- Inclusive, supportive culture
- A safe environment where everyone feels a sense of belonging and can be themselves
- The opportunity to chart your own career path
- Opportunities to take on complex and challenging work
Company Overview