Note: The job is a remote job and is open to candidates in USA. NEOTech is seeking an Account Manager to serve as the lead point of contact for customers in the electronic manufacturing services industry. The role manages customer relationships, account operations, business growth, product and service delivery, financial objectives, and new product introduction processes, with work performed from a home office.
Responsibilities
- Operating as the lead point of contact for any and all matters specific to the customer(s)
- Building and maintaining strong, long-lasting customer relationships
- Overseeing customer account and operational management, including quoting and agreements to maximize profit
- Develop trusted relationships with key customer stakeholders
- Ensure the timely and successful delivery of product, services and solutions according to customer needs and objectives
- Clearly communicate customer needs to the organization and ensures the development of plan and actions to exceed the customer objectives
- Develop new business with existing customers and/or identify areas of improvement to meet costing quotes
- Collaborate with sales team to identify and grow business opportunities
- Assist with challenging customer requests or issue escalations as needed
- Achieves operational objectives by contributing information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; identifying trends; determining system improvements; implementing change
- Meets financial objectives by forecasting requirements; analyzing variances; initiating corrective actions
- Responsible for ensuring our New Product Introduction Process exceeds customer expectations
- Responsible to prevent exposure to excess and obsolete material due to customer engineering changes and end of life programs
- All other duties as assigned by management
- Up to 50% travel
Skills
- The ideal candidate will be the Lead point of contact for any and all matters specific to the customer, and have proven experience in account management/program management, and electronic manufacturing services
- * Up to 50% travel
- * Excellent written communication skills
- * Proficient communicator and listener
- * Excellent relationship-building skills
- * Computer literate, high level of accuracy and detail oriented
- * Must be able to handle multiple functions at the same time and maintain good organizational skills
- * Demonstrated leadership skills
- * 10+ years of proven program management/account management experience
- * 5+ years' experience in electronic manufacturing services (EMS)
- * High level of general business acumen
- * Strong business management ability, including P&L responsibility
- * Ability to influence cross-functionally, both within the company and with external companies/customers
- * Bachelors Degree or equivalent required
- * Must be a U.S. Citizen
- * Prior management experience preferred
- * MBA preferred
Benefits
- Comprehensive benefit package including medical, dental and vision coverage
- Company-paid basic life/AD&D insurance
- Short-term and long-term disability insurance
- Voluntary supplemental insurances
- Flexible spending accounts
- Employee assistance program (EAP)
- Sick Leave
- Vacation Time
- Company-paid Holidays
- 401(k) Retirement Savings Plan option with a company match
- Fully remote work from a home office
Company Overview