Note: The job is a remote job and is open to candidates in USA. Conduent is a company that delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments. They are seeking a Remote Bilingual Healthcare Customer Service Representative who will assist customers with healthcare benefits, including Medicare enrollment and claims processing, while providing excellent customer service.
Responsibilities
- Help people every day by taking calls, actively listening to understand customers' needs, and answering their questions
- Answering calls regarding healthcare benefits
- Assisting members with enrollment into the Medicare plan
- Disenrolling them from their plan
- Processing claims regarding their plan
- Manage a steady volume of incoming calls from customers while navigating through multiple systems
Skills
- Must be fluent in English & Spanish
- Excellent communication skills
- Successfully complete customer service assessment & typing test
- Keyboarding and software proficiency
- Great problem-solving skills
- Ability to effectively multi-task
- High school diploma, GED, or college degree
- Ability to successfully complete a mandatory paid training program
- Successful completion of background check is required for this position
- You must have a home internet connection with 25 Download and 10 Upload Speed
- Must be able to hardwire your work computer directly to your home modem via ethernet
- Must have a quiet, distraction free workspace
Benefits
- Health benefits medical, dental and vision are available on 1st day of employment.
- Paid time off is accrued after 180 days of employment.
- In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time.
Company Overview