Note: The job is a remote job and is open to candidates in USA. Taranis is an AI-powered crop intelligence platform helping agricultural retailers and growers make better agronomic and input decisions through leaf-level insights and data-driven recommendations. The Customer Success Representative will manage the day-to-day success of assigned accounts, driving adoption, customer value, retention, renewals, and expansion while supporting Regional Account Managers.
Responsibilities
- Partner closely with the Regional Account Manager as the territory’s Customer Success lead
- Serve as the day-to-day operational contact for assigned accounts
- Drive pre-season onboarding, alignment, and expectation setting
- Maintain proactive, high-touch customer engagement throughout the growing season
- Monitor account health, adoption, and engagement, proactively identifying risks and opportunities
- Deliver ROI reviews and seasonal business summaries to support retention and renewals
- Identify expansion and upsell opportunities and coordinate execution with Regional Account Managers
- Deliver virtual and in-person trainings, platform walkthroughs, and webinars
- Proactively resolve customer issues with a solutions-oriented mindset
- Maintain accurate account activity, progress, and renewal status in Salesforce
- Collaborate cross-functionally with Sales, Marketing, Product, Customer Experience, and Flight Operations to ensure seamless execution
Skills
- **Agricultural expertise** – 3+ years of experience in agricultural retail, cooperatives, agronomy, or another customer-facing agricultural role
- **Agronomic knowledge** – strong understanding of corn and soybean production systems
- **Customer relationship skills** – proven ability to build trusted relationships, drive retention, and communicate value and ROI
- **Ownership & accountability** – takes responsibility for commitments and consistently follows through
- **Independent execution** – manages multiple accounts, priorities, and deadlines effectively with limited oversight
- **Proactive communication** – identifies risks early, keeps stakeholders informed, and communicates before issues escalate
- **Resourcefulness & problem-solving** – takes initiative, navigates ambiguity, and brings solutions rather than just problems
- **Drive & results orientation** – maintains a high standard for performance, customer impact, and execution
- **Flexibility** – willing to travel periodically within the assigned region
- Experience in Precision Agriculture or AgTech
- Familiarity with digital agronomy tools, imagery, or data-driven platforms
- CCA certification
- Experience using Salesforce and Google Workspace
Benefits
- Remote work within the Midwest area
- Flexibility, balance, and long-term growth
- Respect for diverse perspectives and ensuring every voice is heard
- Cross-functional collaboration
Company Overview