Note: The job is a remote job and is open to candidates in USA. Lam Research is a leading company in semiconductor equipment, and they are seeking a Regional Product Support Engineer. The role involves providing technical support and expertise to field engineers while managing escalations and enhancing productivity through effective problem-solving and mentoring.
Responsibilities
- A technical expert on semiconductor equipment,– provide technical expertise to resolve all Type 1/2 escalations on Lam products and is a Subject Matter Expert in Lam's specialist disciplines
- Provide leadership in project/escalation management working in a matrix organization with account teams, customers, and product engineering groups to drive model-based problem-solving utilizing Lam’s PS process to solve complex equipment issues, DoE, and data analysis
- Self-starter able to function in a global organization with indirect supervision
- Represent customers’ and account teams’ technical requirements to engineering product groups to help drive enhancements through engineering CIPs, productivity improvements, and documentation updates
- Utilize problem solving skills and technical abilities to partner with product groups to help upgrade and build (where applicable) alpha and beta systems, and partner with product groups on alpha and beta installs to drive knowledge acquisition for further proliferation to the field as well as to drive improvements in procedural documentation and provide feedback on engineering designs and changes
- Effectively utilize Lam’s Knowledge Management to resolve escalations and actively share knowledge with Lam’s worldwide technical community utilizing Escalation Solver, Community of Specialists (CoS), and by hosting local knowledge sharing classes with local and regional account teams
- Mentoring local account team engineers through escalation management and through daily interactions in the fab/site to help address non-escalated issues (escalation prevention)
- Partner with PM/BD/Sales based on business need and understand technology roadmaps for our customers with an emphasis on enhancing overall system productivity and efficiency through machine down time reductions and limiting escalation durations
- Professionally represent the company to the customer. Utilize knowledge of company’s product lines and FKMs to keep existing / potential customers informed when new/additional needs are identified
- Develop good customer relations during escalations, system upgrades and evaluations
Skills
- Minimum of 3 years of related experience with a Bachelor's degree; or 3 years and a Master's degree; or a PhD without experience; or equivalent work experience
- High level of experience in key areas of semiconductor equipment such as hardware and/or process troubleshooting, subsystem engineering, and advanced troubleshooting and decision-making skills
- Strong public speaking and communication skills to present technical discussions as the escalation single-point-of-contact to the customer, account team, and product group engineering teams
- Strong demonstration of all Lam's core values
- Willing and able to work in fab environments with their account teams on escalated problems, non-escalated issues with the goal of avoiding escalations
- Ability to mentor and provide real-time advice, knowledge, and BKMs to enable account teams' success
- Ability to rapidly acquire new knowledge on NPI systems and to help proliferate that knowledge amongst the field teams
- Ability to function in a global organization with indirect supervision
- Utilize problem solving skills and technical abilities to partner with product groups to help upgrade and build alpha and beta systems
- Ability to effectively utilize Lam's Knowledge Management to resolve escalations and actively share knowledge with Lam's worldwide technical community
- Ability to mentor local account team engineers through escalation management and through daily interactions in the fab/site
- Ability to partner with PM/BD/Sales based on business need and understand technology roadmaps for customers
- Ability to develop good customer relations during escalations, system upgrades and evaluations
Benefits
- Flexible working hours- no core time
- Work from home: Max-2 times (days) / week
- 各種社会保険（various social insurance）
- 退職金制度（retirement benefit plan）
- 福利厚生クラブ（welfare club/benefits club）
- 持ち株会制度（employee stock ownership plan）
- 慶弔金（wedding/funeral benefits/grants）
- 生命保険（life insurance）
- 所得補償保険（income protection insurance）
- 自己学習補助制度（self-learning support program）
- 研修制度（training/education programs）
- PhD支援制度（PhD support program）
- ペアレンタルリーブ（parental leave）
- バースデー休暇（birthday leave）
- 社宅制度（新卒者対象）（company housing program (for new graduates)）
- 転居サポート（relocation support）
Company Overview
Company H1B Sponsorship