Note: The job is a remote job and is open to candidates in USA. Holafly is a high-growth technology company providing secure and reliable eSIM connectivity for travelers worldwide. The Regional Network Operations Manager will oversee service continuity across the Americas, lead major incident restoration, manage a team of Network Operations engineers, and drive network performance, root-cause analysis, and operational improvements.
Responsibilities
- Own the end-to-end incident lifecycle for Holafly’s global connectivity services, from detection and impact assessment through technical investigation, service restoration, customer recovery validation and closure
- Act as Incident Commander for major network incidents, coordinating L1/L2 teams, MNOs, IMSI providers, IPX/GRX partners and core-network vendors while maintaining clear technical ownership until resolution
- Lead and develop a team of 5–10 Network Operations engineers, providing technical mentoring, escalation guidance, performance management and ensuring strong operational readiness across the team
- Maintain deep technical ownership of live roaming and core-network services, including Diameter/DRA/HSS, GTP-C/GTP-U, PGW/PCRF, APN/DNS, IPX/GRX, routing, Local Breakout and 4G/5G connectivity, with the ability to independently analyse traces, logs and network behaviour
- Drive RCA, Problem Management and permanent corrective actions for major and recurring incidents, ensuring root causes are identified, vendor responses are challenged where required, and preventive improvements are completed
- Own network performance, monitoring and operational improvement, using KPIs such as first-attach success, session-establishment success, latency, packet loss, throughput, availability and MTTR, while ensuring seamless follow-the-sun handover between regional teams
Skills
- 15+ years of experience in Mobile Telecommunications, with strong exposure to Core Network, International Roaming, Packet Core, IMSI/SIM technologies, IPX/GRX and mobile data services
- Strong technical knowledge of LTE/4G and 5G NSA/SA roaming architectures, including Diameter/DRA/HSS, GTP-C/GTP-U, PGW/PCRF, APN/DNS, routing and Local Breakout environments
- Proven experience leading major network incidents and technical troubleshooting, with the ability to analyse signalling traces, PCAPs, logs and network KPIs and drive incidents through restoration, RCA and permanent corrective action
- Previous people-management experience, ideally leading a Network Operations, NOC, Core Network or Incident Management team of approximately 5–10 engineers, with responsibility for mentoring, performance and technical development
- Strong understanding of IP networking and roaming connectivity, including BGP, TCP/IP, DNS, firewalls, NAT, IPX/GRX, Diameter and associated troubleshooting methodologies
- Strong communication and stakeholder-management skills in English, with the ability to coordinate global MNOs, IMSI providers, IPX/core vendors and internal teams, challenge technical responses and communicate complex incidents clearly to both technical and business stakeholders
- Certifications in AWS, Cisco, or Project Management (PMP/Agile)
- Knowledge of eSIM orchestration and GSMA standards
Benefits
- 100% Remote & Flexible Culture: Work from anywhere with a high level of trust and ownership in Europe.
- Global Scale & Impact: Directly shape the connectivity experience for millions of international travelers worldwide.
- Growth & Innovation: Opportunity to lead 5G transformation and cloud-native telecom architecture at a fast-scaling tech enterprise.
- Performance bonuses
- Health coverage
- Professional learning stipends
Company Overview