Note: The job is a remote job and is open to candidates in USA. Project Access is a nonprofit organization that provides programs and services to children, families, and seniors living in affordable housing and workforce communities. The Regional Manager leads Resident Services Coordinators, oversees Family Resource Center operations, ensures program compliance and performance, develops staff and budgets, and builds relationships with partners and investors across the region.
Responsibilities
- Responsible for the performance at each Resource Center within scope of oversight, ensuring services included in contracting are being delivered; evaluate RSC monthly reports and records in database to ensure quality services and impact goals are met
- Develop annual goals in coordination with Program Director that are outcomes orientated and help build the Project Access brand and fulfill the mission
- Hire and lead all RSCs who work at each site, including recruiting, managing performance, creating a positive team environment, and evaluating hours worked by each RSC to ensure they are not being overextended
- Ensure safe work environments and strong relationships with property managers, partners, volunteers, and residents are established and maintained
- Conduct quarterly site visits to centers to connect with staff, meet with residents and property managers, and ensure safe practices and program compliance. Identify concerns, such as staff overallocation or needed resources, and escalate to Senior Director of Resident Services as needed
- Manage coverage for centers as needed
- Ensure all Resource Center staff and volunteers receive necessary training upon hire/start and continual development, including processes and policy guidance
- Assist staff with the development of strategies and goals related to resident outreach and retention
- Work with staff to develop annual budgets, approve site-related expenses, and maintain strong fiscal responsibility
- Assist staff with onsite program development and evaluation
- Develop staff - provide coaching, guidance, and direction; identify staff training needs and create opportunities for staff development
- Model and reinforce Project Access cultural value
- Partner with Program Directors and Director of Social Impact to evaluate programmatic needs for each site, assessing demographic, property manager feedback, investor expectations, cost requirements, and analyzing available data
- Receive all escalated matters, including incident forms and property manager concerns
- Mange the set-up of new Family and Senior Resource Center sites, which can include out-of-state locations, and coordinate the ordering of all needed supplies, equipment, and resources
- Establishes relationships to continue to have a pipeline of investors and partners; includes universities, community service agencies, schools, and other providers to support sites
- Gather testimonials to help build the Project Access brand and demonstrate return to investors and partners, to provide as content for the Annual Report and to accompany “Thank you” gifts for donors and investors
- Performs other related duties to benefit the mission of the organization
Skills
- Bachelor's Degree in Social Work, Human Services, or related field
- Minimum of three years management experience; preferably in the nonprofit field
- Experience in supervising programs and program evaluation
- Works effectively in an entrepreneurial, collaborative environment and is able to direct and work in harmony with a diverse group of highly motivated and capable individuals
- Demonstrated supervisory skills with ability to lead a team and achieve results
- Excellent written and verbal communication skills
- Demonstrated relationship-building skills; solid judgment; critical thinking skills
- Strong time management, administrative and organizational skills
- Intermediate skill level with MS Office (Excel, Word, Publisher) and Outlook
- Valid Driver's License, clean driving record, and current automobile insurance
- CPR & First Aid certified
- The physical activity of this position may include minimal lifting, bending, walking, kneeling, reaching, and step climbing. Ability to lift up to 30 pounds which may include large boxes of food for a supplemental food distribution program
- Minimum of three years management experience; preferably in the nonprofit field
Benefits
- Remote position based in San Diego, CA
- Health insurance
- Dental insurance
- Short-term disability
- Term life insurance
- An Employee Assistance Program (EAP)
- Vision insurance, voluntary life insurance, pet insurance, and supplemental benefits, available at 100% employee cost
- Safe Harbor 401(k) with 4% company match
- Paid time off
- 14 paid holidays
Company Overview