Note: The job is a remote job and is open to candidates in USA. Greystar is a leading global real estate platform specializing in property management and development. The R&D Technology Services Analyst plays a pivotal role in bridging business needs with technology solutions, focusing on data analysis, system improvements, and project execution to enhance property management platforms.
Responsibilities
- Conduct research and gather data from on-site teams, corporate stakeholders, and clients to identify system gaps and operational opportunities
- Translate business needs into clear requirements aligned to project and product goals
- Perform analysis (including cost-benefit, impact assessments, and performance metrics) to inform recommendations
- Identify and recommend process and system improvements that enhance efficiency, scalability, and user experience
- Support all phases of the project lifecycle, including planning, execution, monitoring, and close-out
- Develop and manage project schedules, ensuring proper resource allocation and alignment with timelines
- Track progress, risks, and dependencies; proactively recommend adjustments to ensure successful outcomes
- Ensure deliverables are completed on time, within scope, and meet quality expectations
- Maintain accurate documentation and provide consistent updates to stakeholders
- Analyze system performance data (e.g., Yardi, RealPage, Entrata, and emerging platforms) to identify functionality gaps and enhancement opportunities
- Partner with Product Management and vendors to prioritize and deliver enhancements that drive adoption and business value
- Support pilot programs and innovation initiatives by tracking success metrics, gathering feedback, and recommending next steps
- Contribute to product roadmaps by providing insights from operations, customers, and performance data
- Collaborate cross-functionally with teams including Operations, Training, Conversions, Customer Success, and external partners
- Develop presentations, reporting materials, and communication templates to effectively share insights, roadmaps, and updates
- Present project status, recommendations, and performance metrics to stakeholders and leadership
- Build strong relationships across departments to align priorities and drive shared outcomes
- Identify trends, risks, and opportunities across projects and platforms to continuously improve processes and outcomes
- Contribute to R&D innovation efforts by recommending new tools, workflows, and scalable solutions
- Stay informed on industry trends, emerging technologies, and internal system changes, applying insights to ongoing initiatives
Skills
- Bachelor's degree in Business, Technology, or related field, or equivalent experience
- Experience supporting projects or initiatives in a cross-functional, fast-paced environment
- Strong analytical and problem-solving skills with the ability to interpret data and drive actionable insights
- Ability to manage multiple projects, prioritize effectively, and operate with limited supervision
- Excellent communication and presentation skills, including the ability to convey complex information clearly
- Proficiency in Microsoft Excel, PowerPoint, and project management tools
- Strong collaboration and relationship-building skills across diverse teams
- Highly organized with strong attention to detail and follow-through
- 2-5 years of experience in property management operations and/or property management software platforms preferred
- Familiarity with platforms such as Yardi, RealPage, Entrata, or similar systems
Benefits
- This role may be eligible to participate in a quarterly or annual bonus program based on individual and company performance
- This role may be eligible to participate in weekly, monthly, and/or quarterly bonus programs (Onsite Property Positions)
- Competitive Medical, Dental, Vision, and Disability & Life insurance benefits.
- Low (free basic) employee Medical costs for employee-only coverage; costs discounted after 3 and 5 years of service.
- Generous Paid Time off.
- All new hires start with 15 days of vacation, 4 personal days, 10 sick days, and 11 paid holidays.
- Plus your birthday off after 1 year of service!
- Additional vacation accrued with tenure.
- For onsite team members, onsite housing discount at Greystar-managed communities are available subject to discount and unit availability.
- 6-Week Paid Sabbatical after 10 years of service (and every 5 years thereafter).
- 401(k) with Company Match up to 6% of pay after 6 months of service.
- Paid Parental Leave
- Lifetime Fertility Benefit reimbursement up to $10,000 (includes adoption or surrogacy).
- Employee Assistance Program.
- Critical Illness, Accident, Hospital Indemnity, Pet Insurance and Legal Plans.
- Charitable giving program and benefits.
Company Overview