Note: The job is a remote job and is open to candidates in USA. Acentra Health provides technology, services, and clinical expertise to improve health outcomes. The Quality Improvement Analyst, Mid supports continuous quality and process improvement by analyzing data, leading improvement projects, monitoring performance, and ensuring compliance with contract deliverables. The role also develops reports, guides project teams, supports root cause analyses, and identifies automation opportunities.
Responsibilities
- Identifies improvement opportunities through data analysis and performance monitoring, and facilitates and leads data‑driven projects within the Internal Quality Improvement Program (IQIP)
- Delivers regular project report‑outs to leadership and stakeholders, summarizing progress, risks, barriers, and data‑supported results
- Responsible for helping to create Lean/Six Sigma monitoring reports which include data trends and analysis using Microsoft Office 365 apps and automation tools where possible while coordinating with the appropriate team members to ensure compliance with contract deliverables, critical indicators (CI), and process efficiencies
- Works closely with team members to establish project plans with timelines, drive projects, and maintain process improvement strategies that reflect Lean/Six Sigma concepts
- On a monthly basis, prepares and provides data analysis of Key Performance Indicators (KPIs) to Senior Management and contracting officer representatives
- Provides guidance and expertise to project teams and continuous improvement oversight to team members by monitoring individual project plans, offering mitigation plans and solutions when potential threats/risks are identified, and suggesting improvement strategies, efficiencies, and automation options
- Responsible for assisting and monitoring Root Cause Analysis (RCAs) and any other Quality Improvement activities conducted as required for assigned contracts by team members and identify automated solutions when possible
- Provides support and guidance to team members during meetings with internal customers
- Assists, as needed, in the development and implementation of quality improvement plans
- Responsible for maintaining documented standards of performance and identifying all deviations from the quality improvement plan
- Maintains working knowledge of the current contract and deliverables to ensure compliance. Interacts with stakeholders during changing conditions to maintain alignment, gather input, and ensure project continuity
- Assists in the development of Lean/Six Sigma process improvement tools that will produce quantitative and qualitative data and findings to validate compliance and competence
- Suggest opportunities for automation based on knowledge of quality improvement models and methods (e.g., rapid cycle improvement, quality measurement and reporting, plan-do-study-act, DMAIC)
- Facilitates quality activities, provides continuous improvement consulting services to internal customers, employs knowledge of performance improvement strategies, principles, methodology, techniques, and data analysis
Skills
- Bachelor's degree required
- Requires 3 or more years of quality improvement experience, with an emphasis on performance measurement systems
- Lean/Six Sigma Green Belt or higher, Lean/Six Sigma certification and an understanding of Lean/Six Sigma processes and tools
- Experience using Microsoft Office 365 applications; including SharePoint Lists and Microsoft Power Applications
- Demonstrated use of quality improvement tools to create effective change
- Strong project management, communication, collaboration, problem-solving, conceptual and analytical skills
- Proficiency in Microsoft software applications (Word, Excel, PowerPoint, Access)
- Strong verbal and written communication skills
- Ability to collaborate effectively with diverse audiences, including physicians, nurses, health professionals, administrators, product developers, business analysts, and non-technical staff
- Exceptional skills in communication, organization, facilitation, and teamwork
- Strong critical thinking and problem-solving abilities
- Knowledge of Lean/Six Sigma models and methods to identify and suggest opportunities for improvement and automation
- Ability to interact with internal and external customers professionally and courteously, even under hectic and changing conditions
- Function as a Subject Matter Expert for automation opportunities, providing suggestions and collaborating with team members to remove barriers to automation services
- Ability to organize, synthesize, and analyze substantial amounts of information and data and create project plans
- Attentiveness to deadlines and the ability to prioritize in a fast-paced environment
- Outstanding organization skills and attention to detail
- For non-clinical roles, or when not required by the contract specifically, the Company acknowledges that practical, hands-on experience can provide skills and competencies equivalent to formal education
- As such, in cases where a Bachelor's degree may be required, the Company will accept a minimum of six (6) years of directly relevant professional experience in lieu of a degree
- In instances where the candidate has an Associate's degree, the Company will accept a minimum of three (3) years of directly relevant professional experience in lieu of the Bachelor's degree
Benefits
- Comprehensive health plans
- Paid time off
- Retirement savings
- Corporate wellness
- Educational assistance
- Corporate discounts
- Remote within the United States
Company Overview
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