Note: The job is a remote job and is open to candidates in USA. Progress Learning helps educators and students master state standards through personalized teaching tools and support. The Enterprise Customer Success Manager will build strategic relationships with top-tier school district partners, understand their needs, develop solutions, ensure satisfaction, manage renewals, and identify growth opportunities throughout the customer lifecycle.
Responsibilities
- Develop and maintain relationships with top-tier clients
- Identify and understand client needs
- Develop and implement solutions that meet client needs
- Analyze data and engage in meaningful interactions with clients to highlight strengths and areas for growth and improvement
- Ensure client satisfaction with our services
- Manage the renewals pipeline for top-tier accounts
- Generate new business opportunities through partnership with the sales team
- Meet with district leaders in person when possible to strategically grow existing accounts and provide top-tier account management
- Provide relevant and engaging professional development virtually and in person when applicable, based on proximity to trainings or opportunities to meet with decision-makers
- Collaborate with internal departments to ensure client needs are met
- Stay up to date on industry trends and best practices
Skills
- Strong follow up skills
- 5+ years of experience in Customer Success, Account Management, or a related client-facing role
- Proven success managing and growing complex, enterprise-level accounts
- Strong communication, presentation, and relationship-building skills
- Analytical mindset with the ability to translate data into actionable insights
- Self-motivated, results-oriented, and comfortable working independently in a remote environment
- Ability to collaborate effectively across teams
Benefits
- Medical, Dental, and Vision insurance
- Company-paid Short-term Disability, Long-term Disability, and Life & AD&D coverage
- 401(k) with employer match
- 20 days of PTO annually, prorated for new hires
- 11 paid holidays
- Paid maternity and paternity leave
- All work equipment provided
- Flexible work arrangements
Company Overview