Note: The job is a remote job and is open to candidates in USA. GardaWorld is a security services company seeking a Quality Assurance Analyst to evaluate the quality, reliability, and compliance of its processes. The role conducts virtual and on-site audits, performs systems testing and root-cause analysis, communicates findings, and develops improvement plans while supporting operations across the Pacific and Mountain time zones.
Responsibilities
- Conduct on site and virtual audits of company branch offices and work site locations
- Develop, implement, and manage processes to ensure that services meet required specifications for quality, function, and reliability to reduce risk
- Communicate quality standards and parameters to the field operators and business development teams
- Coordinate and conduct internal systems testing and report on findings
- Identify and analyze deficiencies and draft reports based on branch and site visit audits results and develop plans for improvement
- Work with company stakeholders and leadership to ensure compliance with federal, state, local, and organizational laws, regulations, guidelines, and policies
- Assist field operations with setup of new customer job site locations as needed
- Conduct internal analysis on root causes of non-compliance issues
- Ability to communicate difficult audit findings
- Performs other duties as assigned
Skills
- 2-3 years of direct or related experience in Quality Assurance/internal or government audit
- Excellent verbal and written communication skills
- Excellent interpersonal and customer service skills
- Excellent organizational skills and attention to detail
- Excellent time management skills with a proven ability to meet deadlines
- Strong analytical and problem-solving skills
- Strong leadership and influencing skills, with the ability to drive improvement across teams without direct authority
- Proficient with Microsoft Office Suite or related software
- Applicants must be legally authorized to work in the United States
- Remote/home based, assigned to the Western and Mountain time zones of the United States
- Frequent travel will be required and may include weekends and holidays on occasion as needed
- Up to 50%
- Results and people-oriented, balancing business considerations
- Process-driven mentality
- Highly organized
- Self-motivated with a high sense of urgency
- Stable, progressive work history
- Excellent communication skills
- Acts with integrity
- Resilient and adaptable
Benefits
- Remote/home based responsible for serving the Pacific and Mountain time zones of the United States
- Medical, dental, and vision insurance plans
- 401(k) with employer matching contributions
- Paid time off (PTO) policy
- Paid holidays
- Disability coverage
- Life insurance options
- Build a rewarding career with GardaWorld while gaining real-world experience and developing expertise across all areas of the security industry
Company Overview