Note: The job is a remote job and is open to candidates in USA. CAI is hiring a Public Sector Account Manager to manage its Contingent Workforce Managed Services Program in Idaho. The role oversees non-IT workforce delivery, supports client and supplier relationships, monitors program performance, and develops business within the state.
Responsibilities
- Manage end-to-end delivery operations for the non-IT contingent workforce program within the state, ensuring timely and quality talent placement
- Responsible for candidate screening and shortlisting, interview coordination, and contractor onboarding compliance oversight
- Provide ongoing client support, addressing inquiries, resolving issues, and ensuring high levels of client satisfaction
- Provide VMS (Vendor Management System) training and assistance when needed to the client and/or Suppliers
- Identify and pursue new business development opportunities within the assigned state, including new agencies, departments, and expanded service lines
- Cultivate and maintain strong, long-term relationships with key client stakeholders, acting as the primary point of contact for all program-related matters
- Monitor program performance against Key Performance Indicators (KPIs) and Service-Level Agreements (SLAs), implementing corrective actions as needed
- Prepare and present regular business reviews to clients and partners, showcasing value and identifying opportunities for program enhancement
Skills
- Only work authorizations not requiring sponsorship now or in the future will be considered
- Reside in the Boise Idaho area
- Hands-on experience and knowledge of non-IT contingent workforce management
- 3+ years of experience in account management, sales, or recruiting within the staffing or services industry, with direct experience in public sector or large volume accounts
- Knowledge of Time and Materials (T&M) and Statement of Work (SOW) project delivery, and broad labor category support
- Prior Vendor Management System (VMS) application experience
- Proven ability to grow accounts and manage operational delivery
- Strong client and partner relationship management skills and a customer-centric approach
- Bachelor's degree in Business, Marketing, or a related field; equivalent experience will be considered
- Ideal for someone with state of Idaho relationships and/or experience with non-IT staffing delivery
- Knowledge of state government structures and procurement processes
Benefits
- Fully remote, but candidates must reside in the Boise area.
- Medical insurance
- Dental insurance
- Vision insurance
- 401k retirement account access
- Paid time off
- May also be entitled to paid sick leave and/or other paid time off as provided by applicable law
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