Introduction
At brighthush, we’re on a mission to make high‑quality, affordable health care accessible to everyone, everywhere. By harnessing cutting‑edge artificial intelligence and a deep understanding of clinical workflows, we’re redefining how medical care is delivered. Our platform automates the administrative backbone of patient care, freeing clinicians to focus on the human touch that truly matters. As we scale, we need a meticulous, proactive, and tech‑savvy partner to keep our provider network running smoothly. If you thrive in a fast‑moving startup, love turning chaos into order, and want to help shape the future of health care, we want to hear from you.
Key Responsibilities
- Recruiting Operations: Maintain an up‑to‑date candidate database, schedule interviews, and ensure timely follow‑ups. Coordinate hand‑offs between recruiting and onboarding teams, keeping every stakeholder informed.
- Onboarding Management: Collect and verify required documents, maintain onboarding checklists, and track status for each new provider. Escalate any blockers that could delay a provider’s start date.
- Provider Records & Compliance: Keep accurate rosters, credentialing status, payer enrollment details, and state coverage information. Monitor and resolve outstanding approvals or missing documentation.
- Payroll Preparation: Gather compensation inputs, reconcile visit counts, no‑shows, and cancellations, and update payroll trackers. Identify and resolve discrepancies before payroll is finalized.
- Process Documentation & Improvement: Create, update, and share SOPs, checklists, and templates. Identify opportunities to streamline, standardize, or automate repetitive tasks.
- Cross‑Functional Coordination: Work closely with recruiting, credentialing, clinical operations, billing, finance, and payroll to keep provider workflows moving smoothly.
- Communication & Professionalism: Engage with providers, candidates, and internal teams via email, brighthush, and other approved channels. Maintain confidentiality and handle sensitive information with care.
Essential Qualifications
- Minimum 2 years of experience in healthcare operations, provider operations, recruiting coordination, or payroll support.
- Strong organizational skills and meticulous attention to detail.
- Proficiency with spreadsheets and data reconciliation.
- Excellent written communication in English.
- Ability to manage multiple recurring workflows and deadlines simultaneously.
- Proactive mindset: follow up persistently, identify blockers, and resolve issues before they snowball.
- Comfortable working in a fully remote, fast‑paced startup environment.
- Experience handling confidential provider and payroll information.
Preferred Qualifications
- Experience supporting clinicians, independent contractors, or remote teams.
- Background in recurring payroll, payment, or reconciliation workflows.
- Familiarity with tools such as brighthush, brighthush, brighthush, brighthush, brighthush, brighthush, brighthush, brighthush, brighthush, and brighthush.
- Knowledge of HIPAA‑sensitive environments and data‑handling best practices.
- Experience in telehealth or behavioral‑health operations.
- Background in credentialing, payer enrollment, or healthcare billing.
- Experience with workforce scheduling or provider operations.
Skills & Competencies
- Advanced spreadsheet skills: structured trackers, data validation, and reconciliation.
- Strong written and verbal communication.
- Project management: prioritization, deadline management, and stakeholder coordination.
- Analytical thinking: identify patterns, root causes, and improvement opportunities.
- Adaptability: thrive in a dynamic environment where processes evolve.
- Integrity: handle sensitive data with discretion and confidentiality.
- Customer‑centric mindset: treat providers and candidates as valued partners.
Career Growth & Learning Opportunities
At brighthush, we believe that every role is a stepping stone. As our provider operations engine expands, you’ll have the chance to:
- Take on broader ownership across recruiting, onboarding, and payroll.
- Lead process‑improvement initiatives that scale across the organization.
- Mentor new hires and shape the culture of operational excellence.
- Gain exposure to AI‑driven care delivery, data analytics, and product development.
- Advance into leadership roles such as Operations Manager, Head of Provider Relations, or Director of Process Improvement.
Work Environment & Culture
Our team is distributed across North America, working remotely with a flexible schedule that aligns with US Central Time. We value:
- Transparency: open communication channels and shared documentation.
- Collaboration: cross‑functional teams that break down silos.
- Innovation: a culture that encourages experimentation and continuous learning.
- Work‑life balance: autonomy to manage your own time while meeting shared goals.
- Diversity & inclusion: we celebrate differences and foster an environment where everyone can thrive.
Compensation, Perks & Benefits
As a full‑time contract role, you’ll receive competitive hourly pay ranging from $5 to $15 per hour, commensurate with experience. In addition to your base rate, you’ll enjoy:
- Flexible work hours (9:00 AM–6:00 PM US Central Time).
- Fully remote setup with a stipend for home‑office equipment.
- Professional development budget for courses, certifications, or conferences.
- Access to company‑wide wellness programs and mental‑health resources.
- Opportunity to contribute to a product that transforms health care and directly impacts patient outcomes.
How to Apply
If you’re ready to bring precision, passion, and process‑oriented thinking to a company that’s reshaping health care, we’d love to hear from you. Submit your résumé and a brief cover letter explaining why you’re the perfect fit for the Remote Provider Operations Virtual Assistant role at brighthush. We look forward to exploring how you can help us build a provider‑operations foundation that empowers clinicians to focus on what matters most: caring for patients.
--- *Equal Opportunity Statement:*