About brighthush
At brighthush, we are redefining the future of higher education by blending cutting‑edge technology with evidence‑based learning science. Our mission is simple yet powerful: to empower every student, faculty member, and administrator to achieve their highest potential through personalized, data‑driven educational experiences. As the leading partner for millions of educators worldwide, brighthush is committed to expanding access, affordability, and equity in learning while fostering innovation across campus and beyond.
Our flagship digital products—Connect, SIMnet, and a suite of adaptive learning tools—are trusted by institutions across the globe. These platforms not only streamline curriculum delivery but also provide actionable insights that help educators refine instruction and improve student outcomes. By joining brighthush, you become part of a vibrant community that values curiosity, collaboration, and continuous improvement.
Key Responsibilities
As a Remote Customer Success Representative, you will be the linchpin between our customers and the brighthush ecosystem. Your role will focus on ensuring that faculty and administrators fully leverage our digital solutions to enhance teaching and learning. You will:
- Master Product Knowledge: Develop deep expertise in brighthush’s digital learning platforms, including Connect and SIMnet, as well as foundational concepts in learning science and instructional design.
- Manage Customer Pipelines: Use brighthush CRM and analytics tools to track sales stages, measure pipeline velocity, and analyze customer data for actionable insights.
- Collaborate Across Teams: Partner with Sales, Implementation, Product, and Technical Support to assess needs, design implementation plans, and identify upsell opportunities.
- Lead Implementation: Oversee onboarding for new and returning customers, ensuring seamless integration and a positive experience that drives adoption and retention.
- Deliver Consultative Training: Conduct one‑on‑one and group Zoom sessions to provide tailored guidance, training, and support that align with each customer’s goals.
- Resolve Issues Promptly: Troubleshoot and resolve customer challenges through research and collaboration with internal teams, ensuring timely follow‑up and resolution.
- Share Insights: Participate in team meetings, strategy sessions, and professional development opportunities, and bring customer feedback to product and service improvement.
- Travel as Needed: Travel 5–10% of the year to meet with key stakeholders and attend industry events.
Essential Qualifications
- Bachelor’s degree in Education, Business, or a related field.
- 1–2 years of experience in customer success, account management, or software implementation—higher education experience is highly preferred.
- Exceptional communication and presentation skills, with the ability to train and support customers of varying technical proficiency.
- Proven ability to thrive in a remote work environment, demonstrating strong organization, self‑motivation, and attention to detail.
- Positive, purpose‑driven mindset with a growth orientation and a passion for solving complex problems.
- Experience in instructional design, teaching, or coaching is a plus.
- Familiarity with brighthush CRM and analytics platforms is preferred.
Preferred Qualifications
- Advanced degree in Education, Instructional Design, or a related discipline.
- Prior experience in a SaaS environment, managing customer lifecycles from onboarding to renewal.
- Demonstrated success in driving product adoption and customer satisfaction metrics.
- Knowledge of higher education technology trends, such as adaptive learning, learning analytics, and competency‑based education.
- Experience with data‑driven decision making and reporting.
Skills & Competencies
- Customer‑Centricity: Deep empathy for educators and administrators, with a knack for translating complex solutions into tangible benefits.
- Strategic Thinking: Ability to see the big picture while managing day‑to‑day tasks, aligning customer goals with brighthush’s vision.
- Analytical Acumen: Strong data literacy to interpret usage metrics, identify trends, and recommend actionable improvements.
- Collaboration: Comfortable working cross‑functionally with Sales, Product, and Support teams to deliver cohesive customer experiences.
- Adaptability: Quick to learn new tools, processes, and industry developments in a fast‑moving environment.
- Communication: Clear, concise, and engaging verbal and written communication skills.
- Project Management: Skilled at prioritizing tasks, managing timelines, and delivering on commitments.
Career Growth & Learning Opportunities
At brighthush, your professional development is a top priority. You will have access to:
- Structured onboarding and continuous learning programs that cover product knowledge, industry trends, and soft‑skill development.
- Mentorship from senior Customer Success leaders and cross‑functional experts.
- Opportunities to lead initiatives that shape product strategy and customer experience.
- Clear career pathways—from Customer Success Specialist to Senior Success Manager, and beyond into leadership roles such as Director of Customer Success or VP of Customer Experience.
- Annual performance reviews that align your growth with brighthush’s strategic goals.
Work Environment & Culture
brighthush thrives on a culture of innovation, inclusivity, and impact. As a remote team member, you will enjoy:
- Flexible work hours that respect work‑life balance while ensuring collaboration across time zones.
- A supportive, collaborative environment where ideas are valued and feedback is constructive.
- Regular virtual team building events, hackathons, and learning sessions.
- A commitment to diversity, equity, and inclusion—our teams reflect the communities we serve.
- Access to cutting‑edge tools and resources that empower you to deliver exceptional customer experiences.
Compensation & Benefits
We offer a competitive total rewards package that includes:
- Base salary range of $59,500 – $75,000 annually, commensurate with experience and qualifications.
- Annual bonus potential tied to individual and company performance.
- Comprehensive health, dental, and vision insurance plans.
- 401(k) retirement plan with company match.
- Generous paid time off, including vacation, sick leave, and holidays.
- Professional development budget and tuition reimbursement.
- Wellness programs, mental health resources, and employee assistance programs.
- Flexible work‑from‑home stipend and equipment support.
How to Apply
If you are passionate about transforming higher education and eager to make a tangible impact on student success, we would love to hear from you. Submit your application through our careers portal or click the link below to start your journey with brighthush.
We look forward to welcoming you to the brighthush family, where your expertise will help shape the future of learning.
Apply for this job