Note: The job is a remote job and is open to candidates in USA. BD is a global medical technology company advancing healthcare through innovative medical technology solutions. The Solution Delivery Project Manager leads clinical laboratory customer implementation projects from contract signature through closure, manages project data and stakeholder communications, and supports customer experience and team capability improvements.
Responsibilities
- Developing and communicating the wholistic project plan to the project team, internal leadership, and customer stakeholders
- Assembling and maintaining the project schedule
- Hosting regular meetings with internal & external project teams to monitor & control progress
- Regularly updating internal stakeholders on project status, trends, and forecasts
- Maintaining accurate and timely project data inputs on a weekly basis
- Advising the customer on managing organizational change (Change Management)
- Manage and communicate project risks impacting the project or organization
- Engage local sales and service teams to underpin a sustainable product placement
- Participate in continuous improvement sessions to further professionalize the Solutions Delivery team
- Coordinate project resource availability and allocations with appropriate teams
- Interface effectively with the different Waters departments to manage cross-functional processes and resolve issues impacting customers
- Supports sales partners’ efforts to attain business objectives
- Continuously benchmark customer processes through Business Reviews, focusing on market trends and customer needs to identify opportunities for process improvement and differentiated services
- Manage customer expectations by leading communications through both regular formal business reviews and informal periodic calls/visits
Skills
- Bachelor's degree (BA/BS) in life sciences, business or engineering
- 3+ years clinical laboratory experience or equivalent
- Project management experience in a technical or laboratory customer environment
- Demonstrated understanding of US Clinical Laboratory Diagnostics or Healthcare Industry
- Knowledge of Standard Laboratory Practices and Laboratory Regulatory environment (CAP, CLIA, COLA)
- Proven leadership abilities with accomplishments demonstrated in cross-functional projects, teams, and programs
- Excellent interpersonal skills, including strong internal/external communication and presentation skills
- Consistent professionalism in all customer and cross-team interactions
- Proficiency in risk and escalation management and conflict resolution
- Demonstrated knowledge of Project Management, Risk Management, and Change Management methodologies
- Ability and willingness to travel up to 50% of the time
- Experience with laboratory instrumentation, automation systems and informatics
- Project Management Professional (PMP) Certification
- Advanced degree in relevant field
- LEAN/Six Sigma knowledge or certification
Benefits
- Reward and recognition opportunities
- Comprehensive compensation and benefits programs
- A culture where you can learn, grow and thrive
- Remote work arrangement
Company Overview
Company H1B Sponsorship