Note: The job is a remote job and is open to candidates in USA. Guidacent, Inc. is seeking an experienced Project Manager to lead complex ServiceNow implementation and migration initiatives for enterprise clients. The ideal candidate will manage cross-functional teams and stakeholders, ensuring alignment of ServiceNow solutions with business objectives and operational readiness.
Responsibilities
- Lead the end-to-end project lifecycle for ServiceNow implementations or migrations, including scoping, planning, execution, risk management, and delivery
- Develop and maintain comprehensive project plans, timelines, and resource allocations
- Act as the primary point of contact between client stakeholders, technical teams, and vendors
- Drive project governance activities including status reporting, budget tracking, and change management
- Facilitate workshops, stakeholder meetings, and requirement gathering sessions
- Ensure alignment of ServiceNow solutions with business objectives and operational readiness
- Identify project risks, develop mitigation strategies, and resolve issues as they arise
- Monitor KPIs and success metrics to ensure delivery of expected business outcomes
Skills
- 8+ years of experience in project management with a strong track record of delivering enterprise technology projects on time and within budget
- 3+ years specifically managing ServiceNow implementation or migration projects, including ITSM, ITOM, HRSD, or custom applications
- Strong understanding of ITIL processes and how they align with ServiceNow capabilities
- Exceptional communication, leadership, and stakeholder management skills
- Experience working in a consulting or client-facing environment
- Ability to work independently and thrive in a remote, collaborative team setting
- PMP, CSM, or equivalent project management certification preferred
- ServiceNow certifications (e.g., ServiceNow Certified System Administrator, Implementation Specialist)
- Experience in Agile or hybrid project delivery frameworks
- Previous experience supporting clients in healthcare, retail, or logistics sectors
Benefits
- Flexible remote work culture
Company Overview