Note: The job is a remote job and is open to candidates in USA. APN Consulting, Inc. is a progressive IT staffing and services company offering innovative business solutions. The Configuration Data Analyst will collaborate with team members to support client configuration of benefits, ensuring successful configuration with a quality score of 90%.
Responsibilities
- Provides support for the client configuration of benefits and in-unit testing of new or change requests
- Tracks configuration prior and after changes are made
- Applies benefit configuration as specified in submitted requests
- Ensures assigned due dates for submitted requests are met
- Perform data quality file validation via manual or automation processes
- Use JIRA for queue management during Q4 season to ensure proper timelines are being delivered
- Ensure client configuration readiness assessment is complete
- Post-validation of configuration tasks meets specific requirements
- Performs all workflow activities (preassessment, configuration and testing)
- Acquires a thorough understanding of system constraints, conflicting benefit logic configurations, benefit coding table designs, plan – group carrier to benefit linking, to ensure proposed design satisfies the intended solution
- Troubleshoot and perform research on basic to moderately complex issues or internal customer inquiries and promptly responds to service failures, resolves issues, and escalates concerns as appropriate
- Perform in-unit testing and validation to confirm configuration design processes as expected and meets internal customer requirements and that all appropriate forms and documentation are fully and accurately completed
Skills
- Ability to thrive in a highly stressed, fast-paced environment
- 3 years of external or internal customer service experience
- Advanced knowledge of Microsoft Excel (xlookups, macros, etc.)
- Demonstrated ability to positively interact with internal customers and peers
- Skill in fact-finding and data collection
- Demonstrated willingness to take accountability for achieving service commitments and a demonstrated ability to achieve results
- Strong verbal and written communication skills
- Ability to interpret and evaluate client informational needs and to determine appropriate alternative solutions
- Proven ability to map, document, and analyze end-to-end workflows
- Meticulous approach to routine tasks, ensuring accuracy and strict adherence to established compliance and quality standards
- Associated Degree or relevant experience preferred
- 2 years of healthcare / insurance / eligibility experience preferred
Company Overview
Company H1B Sponsorship