Note: The job is a remote job and is open to candidates in USA. HCM Unlocked is a company focused on human capital management and HR technology services. The Professional Services Project Manager leads client-focused HRIS projects from planning through delivery, managing budgets, risks, resources, stakeholders, and project teams. The role also supports internal projects, client satisfaction, quality assurance, documentation, and continuous improvement.
Responsibilities
- Project Planning and Management: Develop detailed project plans, including resource allocation, timelines, and milestones, ensuring alignment with client objectives and expectations
- Stakeholder Engagement: Serve as the primary point of contact for clients throughout the project lifecycle, maintaining regular communication and managing expectations
- Budget and Financial Management: Monitor project budgets and financial performance, identifying risks and opportunities and ensuring projects are delivered within financial parameters
- Team Leadership: Lead cross-functional project teams, providing direction, support, and clear guidance to ensure team members understand project goals and responsibilities
- Risk Management: Identify project risks, develop mitigation strategies, and ensure timely issue resolution to avoid project delays or disruptions
- Quality Assurance: Maintain adherence to all QA tasks across all project teams at every defined stage of the project
- Signoff: Ensure signoff by primary stakeholders (client, HCM Unlocked, Vendor, Project teams) at defined stage gates of the project
- Conduct project kickoff meetings with internal and external stakeholders to establish project scope, objectives, and deliverables
- Manage communication and expectations with clients, particularly during HRIS deployments, to ensure alignment throughout the project lifecycle
- Collaborate with technical teams to translate client needs into actionable project plans
- Partner with project managers and technical resources assigned from software vendors when engaged for implementations to coordinate a seamless and successful client experience
- Monitor project progress and adjust resources and timelines as needed
- Maintain comprehensive project documentation and prepare project reports for both clients and senior leadership
- Handle change management processes, communicating and managing any scope, budget, or timeline deviations?effectively
- Manage resource scheduling and coordinate with other departments to ensure appropriate staffing levels for project delivery
- Facilitate meetings, including client reviews, internal team meetings, and post-project lessons learned
- Work closely with the sales and technical teams to ensure project requirements are fully understood and met
- Conduct post-project evaluations to identify areas of improvement and ensure the project achieves the desired outcomes
- Act as the main point of contact for client project-related inquiries and escalations
- Develop and maintain strong relationships with key stakeholders, both internally and externally
- Ensure client satisfaction through proactive communication, issue resolution, and continuous delivery of high-quality services
- Stay up to date on industry trends, best practices, and emerging technologies relevant to the professional services sector
Skills
- Bachelor's degree in business, Project Management, Engineering, or a related field
- Demonstrated ability to manage large, complex projects with cross-functional teams and multiple stakeholders, particularly in HR and IT
- 5+ years of experience in project management within a professional services, consulting, or similar environment
- Strong understanding of HRIS platforms (e.g., Paycor, Paylocity, ADP, Workday, UKG, Kronos, SuccessFactors, etc.) and project management methodologies
- Proven ability to manage multiple projects simultaneously with varying levels of complexity
- Strong understanding of project management methodologies (e.g., Agile, Waterfall)
- Excellent communication, leadership, and problem-solving skills
- Experience working with project management tools (e.g., Smartsheet, MS Office, Asana, Monday.com, etc.)
- PMP Certification or equivalent is highly preferred
Benefits
- Health insurance (medical, dental, vision, and life)
- Voluntary benefits
- Pet insurance
- Retirement plan
- PTO
Company Overview