Note: The job is a remote job and is open to candidates in USA. ezCater is the #1 food tech platform for workplaces in the US, helping organizations manage food needs and order from more than 125,000 restaurants. The Director, Operations Strategy will lead strategic initiatives, operating rhythms, process improvement, change management, new operational capabilities, and AI and automation adoption across the Operations organization.
Responsibilities
- Drive high priority strategic initiatives for ops taking programs and projects from ambiguity to execution and measurable impact. Today, among other things, your team is launching a new operations tech stack, and large cross functional initiatives that move company level KRs. You’d also be accountable for weather playbooks, complex partner launches, and ensuring high value customer launches are seamless
- Build the feedback engine that turns 200,000+ monthly inbound customer and partner contacts into structured signals. Create the system for how ops captures, categorizes, and prioritizes what we're hearing. Ensure that what we learn drives change across ops and into product
- Own the biz ops rhythms for the Operations org, designing and running the meetings and reviews that keep leadership aligned: staff meetings, business reviews, planning cycles, and goal-setting. Set the prep expectations, hold the calendar, and make sure decisions turn into outcomes
- Own process improvement and redesign across the ops org, mapping how work actually flows today, identifying where we're wasting time or duplicating effort, and partnering with team leaders to redesign and implement better ways of working. If a process isn't documented, it isn't a process
- Lead how we roll out change and communicate internally for operational initiatives, ensuring that new processes, tools, and ways of working are adopted, not just announced. Own documentation standards: one place to find things, kept current, accessible to everyone
- Build new operational capabilities from scratch, standing up functions that don't exist yet, writing the playbook, proving the model, and handing off to the permanent owner once it's working. You know how to build from zero
- Serve as the AI thought leader for the Operations org, partnering with functional areas to drive where AI and automation can transform how we work, how we interact with customers and partners, and how we make decisions. Evaluate emerging tools, build the business case, and partner with ops leaders to drive adoption across our team
Skills
- 10+ years of experience in operations strategy, business operations, or consulting, with at least 3 years leading teams or programs at a fast-moving technology company
- You've built things that didn't exist before. A new function, a new process, a new team. You've figured it out without a playbook and delivered something that lasted
- You can run multiple complex projects at once and hold people accountable even when they don't report to you. You know how to move work forward across teams that have competing priorities
- You have a real point of view on AI and automation. You know where these tools create value in operations and where they don't. You stay current, you're skeptical of hype, and you can make the case for what's worth investing in
- You're comfortable with data. You can use it to define problems, measure results, and challenge assumptions. You don't need to be a data scientist, but you need to be credible working alongside one
- You get things done through people who don't work for you. You know how to build trust with senior leaders, create shared understanding, and move a room toward a decision
- You write clearly and present with confidence. You can distill a complex situation into something a busy executive can act on in five minutes
- You think like a strategist and work like an operator. You're just as comfortable setting direction as you are digging into the details of how something actually works
- Ability to travel up to 5 days per quarter for Together Weeks, team gatherings and other events, when applicable
Benefits
- Stock options that you’ll help make worth a lot
- 12 paid holidays
- Flexible PTO
- 401K with ezCater match
- Health/dental/FSA
- Long-term disability insurance
- Mental health and family planning resources
- Remote-hybrid work from our awesome Boston office OR your home OR a mixture of both home and office
- A tremendous amount of responsibility and autonomy
- Wicked awesome co-workers
- Employee meal program when you’re in our office
- Opportunities to grow in your career
Company Overview