Note: The job is a remote job and is open to candidates in USA. NikoHealth is a rapidly growing SaaS company transforming operations for Durable Medical Equipment and Home Medical Equipment providers through an all-in-one platform. The Implementation Project Manager will lead customer implementations from kickoff through go-live and handoff, managing project plans, configuration, data migration, training, stakeholder relationships, and cross-functional coordination.
Responsibilities
- Own and manage a portfolio of customer implementations, driving on-time, on-scope go-lives and a high-quality onboarding experience
- Build strong relationships with key decision-makers and project stakeholders within the DME/HME industry
- Develop and maintain detailed project plans, timelines, and milestones, proactively managing scope, risks, and dependencies
- Lead kickoff calls, coordinate platform configuration, data migration, and integrations, and drive projects through go-live and post-launch handoff
- Collaborate with Customer Success, Sales, Support, and Product teams to resolve blockers and continuously improve the implementation process
- Analyze project and adoption data to track progress, surface risks early, and report status to customers and internal leadership
- Serve as a trusted advisor, delivering training, best practices, and guidance that set customers up for long-term success
- Stay up to date on industry trends in SaaS and DME/HME to anticipate implementation challenges and opportunities
Skills
- 3+ years of experience in implementation, onboarding, or project management within a SaaS company
- Proven ability to manage multiple concurrent implementations, with a track record of delivering projects on time and within scope
- Strong communication and stakeholder-management skills, with the ability to align and influence stakeholders at all levels
- Data-driven, organized mindset, comfortable using project management and CRM tools (e.g., Salesforce, HubSpot, Asana, Smartsheet) to track and report on progress
- Ability to multitask and thrive in a fast-paced, evolving environment
- Collaborative mindset, working cross-functionally to drive successful customer launches
Company Overview