Note: The job is a remote job and is open to candidates in USA. Undocked helps companies excel in e-commerce through bespoke optimizations and cutting-edge analytics, leveraging expertise in retail and supply chain product strategy, technology, and operations. The Manhattan Active Lead Consultant will lead the design, implementation, configuration, testing, go-live support, and stabilization of Manhattan Active Warehouse Management solutions while engaging clients and driving warehouse process improvements.
Responsibilities
- Lead solution design workshops with business stakeholders, warehouse operations teams, and solution architects for Manhattan Active WM implementations
- Drive end-to-end solution design by reviewing business processes and preparing scalable MAWM solution designs
- Configure Manhattan Active Warehouse Management to support inbound, outbound, inventory, labor, and fulfillment processes
- Validate solution designs through unit testing and support system integration testing and user acceptance testing
- Provide functional expertise for MAWM extensions, including Custom Labels, Report Development, PIX, Ship Confirm Enrichments, and ProActive configurations
- Partner with development teams to deliver custom enhancements and integrations
- Support multiple implementation go-lives, hypercare activities, and post-production stabilization
- Troubleshoot and resolve issues across warehouse operations, system interfaces, and integrations with ERP, TMS, and other enterprise applications
- Collaborate with business users, IT teams, and client stakeholders to identify process improvements and recommend best practices
- Monitor system performance, identify optimization opportunities, and support continuous improvement initiatives
- Provide end-user training, documentation, and knowledge transfer to support organizations
Skills
- 8+ years of Warehouse Management System (WMS) experience with at least 3+ years of hands-on Manhattan Active Warehouse Management (MAWM) experience
- Proven experience leading three or more full-cycle MAWM implementations, including design, configuration, go-live, and hypercare support
- Strong understanding of warehouse processes, including picking, packing, shipping, receiving, and inventory control
- Experience working in high-volume retail, distribution, or 3PL warehouse environments
- Strong understanding of integrations between WMS, ERP, TMS, and enterprise systems
- Experience configuring MAWM and supporting end-to-end warehouse business processes
- Excellent communication, stakeholder management, analytical, and problem-solving skills
- Ability to travel based on project requirements and provide support during go-live and stabilization activities
- Experience implementing MAWM in cloud or hybrid environments
- Familiarity with middleware and integration platforms such as MuleSoft, Boomi, or EDI
- Experience with warehouse automation technologies including conveyors, sorters, robotics, or AMR integrations
- Knowledge of retail and 3PL warehouse processes such as wave management, slotting, labor tracking, and value-added services (VAS)
- Experience supporting enterprise-scale warehouse transformation programs
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