Note: The job is a remote job and is open to candidates in USA. Microsoft is seeking a technically fluent and operationally driven program manager to own the health, governance, compliance posture, and lifecycle management of a diverse portfolio of Azure services and systems. This role involves monitoring operational health, managing security and identity platforms, and ensuring compliance across various cloud environments.
Responsibilities
- Monitor daily operational health alerts across 10–15 systems, triage issues by priority, and coordinate resolution with appropriate service owners and stakeholders
- Manage security groups, distribution groups, Microsoft 365 groups, service accounts, and non-person accounts including ownership changes, access reviews, and ongoing governance
- Drive security remediation initiatives by identifying service owners, understanding technical requirements, coordinating stakeholders, and tracking actions to closure
- Support identity platform transitions including migrations resulting from platform changes such as HMG replacements, IDWeb retirement, and future identity-management transitions
- Administer Azure subscriptions, resource inventories, ownership assignments, permissions, and lifecycle activities across the team's cloud environment
- Investigate and respond to failures in the eventing platform, including correcting backend data issues, removing problematic database records, and communicating required actions to affected users
- Maintain Service Tree registrations, feature team aliases, ownership mappings, service metadata, and dependency records to ensure accurate service representation
- Manage DataGrid classification, tagging, registration, and governance activities for data assets to support privacy and compliance requirements
- Lead service retirement, migration, and decommissioning efforts by assessing dependencies, coordinating stakeholders, and managing compliance requirements through smooth transitions
- Manage repository permissions, documentation, ownership records, governance requirements, archival activities, and minor code or configuration changes required for operational maintenance
- Administer SAW devices, SC-Alt accounts, YubiKeys, service accounts, and related identity administration processes including provisioning, renewals, and compliance tracking
- Maintain comprehensive inventories of services, repositories, subscriptions, identity assets, compliance obligations, and operational contacts
- Leverage AI tools to research solutions, troubleshoot issues, create documentation, automate routine tasks, and support low-risk code or content updates
- Conduct daily syncs with the team manager to align on highest-priority items and ensure effective workload management
Skills
- 5–7+ years of experience in technical program management, IT operations, cloud operations, service management, or a related technical operations role
- 5+ years administering and supporting Microsoft Azure and Microsoft 365 environments including security groups, distribution lists, service accounts, access management, and compliance activities
- 3+ years working with relational databases and enterprise data systems including SQL development, troubleshooting, user access management, and data validation
- 3+ years maintaining and enhancing internally developed applications including editing code artifacts, working in source control systems, and using AI-assisted development tools
- Demonstrated experience managing complex technical initiatives and coordinating cross-functional stakeholders in a large, multi-system environment
- Strong working knowledge of Microsoft Azure services including subscription management, resource administration, access control, and compliance operations
- Experience administering Microsoft 365 environments including security groups, distribution lists, and service accounts
- Familiarity with identity and access management concepts including security groups, non-person accounts, and identity platform migrations
- Proficiency with SQL and relational database operations including troubleshooting data issues, user access management, and data validation
- Ability to read and make minor edits to HTML, JavaScript, and configuration files within source control systems
- Experience using AI-assisted development and operations tools to troubleshoot, document, and support low-risk changes
- Strong organizational and project management skills with the ability to manage competing priorities across multiple systems simultaneously
- Ability to interpret technical documentation, architecture diagrams, operational runbooks, and system dependencies
- Familiarity with security, privacy, audit, compliance, and risk management practices in an enterprise environment
- Excellent written and verbal communication skills for coordinating across engineering, security, compliance, and business stakeholders
- Comfort working independently in a remote environment with minimal supervision while maintaining high accountability
- Bachelor's degree in Computer Science, Engineering, Information Systems, or a related field required
- Advanced degree preferred
Benefits
- Medical, dental & vision
- Hospital plans
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Company paid Basic Life and AD&D as well as voluntary Life & AD&D for the employee and dependents)
- Company paid short and long-term disability
- Health & Dependent Care Spending Accounts (HSA & DCFSA)
- Employee Assistance Program
- Time Off/Leave(PTO, Allegis Group Paid Family Leave, Parental Leave
Company Overview