Note: The job is a remote job and is open to candidates in USA. Scout Lab is a creative agency specializing in brand and communications for high-growth, mission-driven organizations. The Project Manager will oversee project and account management across multiple clients, coordinate creative teams, manage timelines and budgets, and provide administrative support to the CCO.
Responsibilities
- Define project scope, objectives, timelines, milestones, budgets, and deliverables in collaboration with clients and stakeholders
- Build and maintain detailed project plans, schedules, and budgets
- Allocate team members and resources across strategy, design, copywriting, and development based on skills, capacity, and project needs
- Monitor progress, proactively identify risks, and implement solutions to keep work on track, within scope, and within budget
- Maintain consistent project management standards, processes, and documentation
- Serve as the primary point of contact for assigned client accounts
- Guide clients through the creative process, managing expectations and ensuring a best-in-class experience
- Schedule meetings, send agendas and recaps, and communicate status, milestones, and next steps
- Build strong, long-term relationships with client stakeholders, acting as their advocate within the agency
- Identify and resolve project or account issues promptly, developing solutions to keep work and communication on track
- Lead internal project meetings and ensure clear ownership of action items
- Coordinate cross-functional teams through influence rather than direct reporting
- Communicate priorities, dependencies, and risks across internal teams
- Oversee quality control, ensuring all deliverables meet Scout Lab's standards
- Support sales handoff, project intake, staffing, and capacity planning
- Keep team time tracking current and ensure projects stay on time and on budget
- Manage inbox triage and correspondence for the CCO, flagging priorities and drafting responses as needed
- Provide day-to-day administrative support, including scheduling and light coordination of the CCO's calendar and travel
- Assist with ad hoc administrative tasks that support the CCO's focus on client and creative leadership
Skills
- • 5+ years of project management experience, preferably at a creative agency
- • Experience managing multiple client accounts simultaneously; retainer and rebrand experience a plus
- • This individual must have an understanding of agency creative work and design language to be successful
- • Exceptional written and verbal communication skills
- • Strong organizational, time management, and prioritization abilities
- • Proven ability to manage cross-functional teams and competing priorities
- • Experience with project management methodologies and tools
- • Strong problem-solving, negotiation, and issue-resolution skills
- • Comfort supporting executive-level administrative needs alongside core PM work
- • English required
- • Full Time, Remote
- • Agency experience required
- • Experience with distributed or remote teams a plus
- • bilingual Spanish a plus
- • Fluent in Monday and Figma is a plus
- • Strong use of AI tools or building process with AI is a plus
Benefits
- Full Time, Remote
Company Overview