Note: The job is a remote job and is open to candidates in USA. Arctiq is a global technology services company delivering professional and managed services across hybrid cloud infrastructure, networking, cybersecurity, data and AI, autonomous operations, and enterprise service management. The Project Manager will lead multiple complex IT projects from initiation through completion, coordinating resources, budgets, timelines, risks, and deliverables. The role also manages client relationships, facilitates Agile/Scrum ceremonies, maintains project documentation, and contributes to PMO process improvements.
Responsibilities
- Oversee the entire project lifecycle, from initiation through to completion, ensuring adherence to timelines, budgets, and scope
- Develop detailed project plans that outline key tasks, milestones, resource allocations, and budget controls
- Collaborate with the PMO to effectively manage resources, schedules, and capacity planning
- Serve as the primary point of contact for clients, delivering comprehensive communication and reporting, including executive summaries to customer leadership, to ensure transparency and alignment with project goals
- Facilitate effective internal communication with internal stakeholders, including Client Directors, Architects, PMO, and Leadership, to ensure alignment and support throughout the project lifecycle
- Partner with the Service Delivery Leadership to coordinate project delivery on time and within budget constraints
- Apply appropriate project delivery methodologies, including Agile/Scrum, Waterfall, and hybrid approaches, based on project requirements and client needs
- Facilitate Agile/Scrum ceremonies as required, including sprint planning, daily stand-ups, backlog refinement, sprint reviews, and retrospectives, while helping teams identify and remove delivery roadblocks
- Maintain thorough project documentation, including status updates, progress reports, and post-project analyses
- Identify and mitigate potential risks throughout the project lifecycle
- Ensure all deliverables meet the required quality standards and client specifications
- Strictly follow PMO standards, templates, and tools to ensure consistency and efficiency in project execution
- Contribute to ongoing improvements of PMO processes and methodologies
- Establish and track key performance indicators (KPIs) to measure project success and identify areas for improvement
Skills
- Bachelor's degree or diploma in IT, project management, or a related discipline, or equivalent professional experience
- A minimum of 5 years of experience directing medium to large-scale IT projects with varying degrees of complexity
- Hands-on experience managing projects using Agile/Scrum methodologies, as well as traditional Waterfall and hybrid project delivery approaches
- Experience working with cross-functional Agile teams, including sprint planning, backlog management, prioritization, estimation, and tracking project and sprint progress
- Strong financial acumen related to budgeting, margin, revenues, and costs tracking
- Experience working with external clients
- Success in managing and delivering projects of varying sizes while handling multiple projects simultaneously
- Strong understanding of IT concepts and technologies including Hybrid Cloud Infrastructure, Networking & Connected Experiences, Cybersecurity, Data & AI, Autonomous Operations & Intelligence, and Enterprise Service Management
- Experience in managing contractor relationships and ensuring compliance with contractual obligations
- Demonstrated expertise in comprehensive project planning, budget management, and timeline coordination
- Skilled in scope control, risk identification and mitigation, effective communication across all levels, decisive decision-making, and leading diverse, cross-functional teams
- Expertise in using project management tools such as Smartsheet, NetSuite, and Microsoft 365 for effective project tracking and management
- PMP certification preferred
- Additional certifications such as Certified ScrumMaster (CSM), SAFe, or PMI-ACP are a plus
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