Note: The job is a remote job and is open to candidates in USA. Hotwire Communications Ltd is a telecommunications company seeking a Developer Partnerships Project Manager to support client onboarding and partner project implementation. The role manages assigned projects, develops and optimizes internal and customer-facing processes, coordinates stakeholders, tracks performance metrics, and reports project status to management.
Responsibilities
- Day-to-day project management and implementation for assigned partner projects. This includes meeting all assigned project deadlines, clear and concise communication and accountability
- Contribute to establishing, refining and documenting via process flows, RACI charts and playbooks (or such other tools as may be applicable) the E2E internal processes as well as customer-facing
- Maintain high performance levels for partner processes
- Build strong relationships with teams and stakeholders to enable collaborative and effective dialogue for partner project implementation
- Accountability for meeting established metrics and customer expectations
- Understand third-party as well as internal processes and suggest strategies for standardization and optimization
- Facilitate development of shared sites and/or platforms across internal organizations to support real-time stakeholder alignment and coordination
- Drive repeatable, scalable workflows based on best practice adoption
- Provide accurate and regular reports to the management on the status of all active projects
- Other Duties as required or assigned
Skills
- Bachelor's degree or equivalent project management or coordination experience
- At least 5 years of relevant work experience
- Proven experience in driving process improvement across diverse teams
- Relevant experience in reporting & analysis and ROI analysis
- High level of proficiency in Microsoft Office Suite (Word, Excel, PowerPoint and Outlook)
- Knowledge of cable and telecommunications products and services
- Knowledge of cable billing and dispatch systems, Salesforce.com and Sitetracker
- Must embrace company principles and demonstrate understanding of Hotwire's “Concierge” culture
- Strong project management skills and knowledge of Project Management tools
- Strong understanding of contract language and other agreements
- Understanding of field operations
Benefits
- Comprehensive Healthcare/Dental/Vision Plans
- 401K Retirement Plan with Company Match
- Paid Vacation, Sick Time, and Additional Holidays (including your Birthday!)
- Paid Volunteer Time
- Paid Parental Leave
- Hotwire Service Discounts – for employees who live on a property serviced by Hotwire. Discounted service offerings are provided for high-speed internet, video service, phone, and security service
- Employee Referral Bonuses
- Exclusive Entertainment Discounts/Perks
Company Overview
Company H1B Sponsorship