Note: The job is a remote job and is open to candidates in USA. Reddit is seeking a Project Manager to support business and partner onboarding, verification, and operational execution. The role works with Product, Business Development, Engineering, and Operations to resolve onboarding issues, coordinate partner activities, track progress, and improve processes.
Responsibilities
- Drive verification completion. Proactively identify businesses and organizations that have started but not completed verification. Reach out, understand what's blocking them, and help them successfully complete the process
- Manage verification inquiries. Be the first point of contact for businesses with questions about verification, eligibility, documentation, or next steps. Resolve common issues independently and escalate exceptions to the appropriate teams
- Support business and partner onboarding
- Reduce onboarding drop-offs. Track where businesses and partners get stuck, follow up proactively, and work with Product teams to identify recurring issues and opportunities to simplify the experience
- Coordinate partner activities. Work closely with Business Development to support partner introductions, onboarding handoffs, meetings, and follow-ups. Ensure commitments and next steps are tracked and completed
- Support cross-functional execution. Help coordinate specific initiatives across Product, Engineering, Operations, and BD, including tracking action items, milestones, and dependencies when needed
- Maintain operational visibility. Track verification requests, onboarding status, completion rates, unresolved issues, and partner feedback. Provide regular updates on progress and areas needing attention
- Improve processes and documentation. Create FAQs, onboarding guides, templates, and repeatable workflows that make it easier for businesses to onboard and reduce manual support over time
Skills
- Experience in partner operations, customer success, onboarding, account management, business operations, or a related role
- A customer-first mindset and a willingness to work directly with businesses to solve problems
- Strong written and verbal communication skills, including experience interacting with external customers or partners
- Ability to independently manage a high volume of requests, follow-ups, and ongoing relationships
- Strong organizational skills and attention to detail
- A proactive approach to identifying issues, following up with customers, and driving problems to resolution
- Comfort working across Product, Business Development, Engineering, and Operations teams
- Experience using spreadsheets, CRM systems, support tools, and operational trackers
- Experience with business verification, trust and safety operations, or identity verification workflows
- Experience onboarding businesses, publishers, or commerce partners to digital platforms
- Familiarity with Reddit and how businesses and organizations use the platform
- Experience coordinating cross-functional projects or operational initiatives
Benefits
- Remote work
Company Overview