Note: The job is a remote job and is open to candidates in USA. eTeam is a company focused on providing a suite of products and services through its Client Commerce Platform. The Platform Implementation Manager is responsible for delivering a seamless onboarding experience for merchants transitioning to the platform, coordinating with various stakeholders and providing ongoing support throughout the implementation process.
Responsibilities
- Working closely with the sales and account management teams to set up merchants for success from day one
- Setting up kickoff calls and project managing the implementation of online ordering, mobile apps, loyalty, and gift card programs for our merchants
- Coordinating with several internal teams to ensure merchants are using our products as soon as they sign up
- Technical troubleshooting of issues (within merchants' websites and internally)
- Educating our merchants on our products: answering 'how to' questions, proactively guiding and educating them through the transition and setup process, and providing operational support during the initial weeks of product usage
- Collecting and registering feedback from merchants on our products
Skills
- Bachelor's degree or equivalent work experience
- 3-5 years of work experience in onboarding, implementation, project management, and/or account management
- Able to complete tasks accurately, effectively, and on time with superb attention to detail
- Experience working successfully cross-functionally with individual contributors
- Excellent external and internal customer presentation and communication skills
- Tech-savvy: you are curious and able to dig into technical issues and troubleshoot merchant issues before escalating them to engineering
Benefits
- Remote work
Company Overview
Company H1B Sponsorship