Note: The job is a remote job and is open to candidates in USA. JD Power is seeking an Analyst, Revenue Operations to serve as the analytical backbone of their Revenue Operations organization. This role involves building and maintaining models and analyses to provide visibility into business performance, with a focus on metrics post-deal closure, while supporting growth initiatives within the organization.
Responsibilities
- Build and maintain renewal and retention reporting: churn cohort analysis, renewal pipeline health, and at-risk account identification, with root-cause analysis on where and why retention breaks down
- Build and maintain the forecast accuracy tracking model, capturing submitted forecast vs. actual closed-won by segment, product, rep cohort, and period, producing regular accuracy reports with root-cause and historical pattern analysis
- Build and maintain the forecasting input quality dashboard: tracking forecast submission completeness, required field adherence, and category distribution (commit / upside / pipeline) by segment and rep
- Support sales productivity reporting: quota attainment by segment and rep tenure, ramp curves, win rates by segment and deal size, average sales cycle, average contract value, and pipeline-to-close conversion by stage
- Support capacity and coverage model maintenance, providing headcount, ramp, and productivity data inputs that the Director of Revenue Operations uses for AOP planning and in-year reforecasting
- Partner with RevOps systems and data teams to identify and escalate data quality issues, broken CRM workflows, and reporting discrepancies; support data reconciliation between Salesforce, CS platforms, and Finance on a defined cadence; maintain clear documentation of report definitions, metric logic, and data sources
- Support board and executive reporting packages by assembling data, building supporting analyses (churn cohort, win/loss, discounting patterns, segment whitespace, pipeline source), and creating clean exhibits that feed the executive narrative
- Support annual planning and quota-setting with historical performance data and segment-level analysis; build ad-hoc analyses for Sales, CS, and Finance leadership with fast turnaround and honest assessment of data limitations; proactively bring recommendations for reporting improvements to the Director of Revenue Operations
Skills
- 2 to 4 years of experience in Revenue Operations, FP&A, Business/Financial Analytics, Customer Success Operations, or a closely related analytical role within a B2B SaaS or data-driven organization
- A strong financial analytical foundation: comfortable building models and logic from raw data rather than relying on pre-built dashboards or BI tooling
- Exposure to SaaS metrics and the ability to explain them clearly: ARR, GRR, NRR, pipeline coverage, forecast accuracy, win rate, churn cohort analysis, renewal rate, and customer health scoring
- Hands-on experience building Salesforce reports and dashboards; familiarity with Salesforce data architecture (Objects, fields, record types, relationships) and the ability to troubleshoot data quality issues at the CRM level
- Demonstrated track record building accurate, analytical deliverables under recurring time pressure: weekly reports, monthly packages, ad-hoc analyses
- Advanced Excel: financial modeling, multi-tab models, SUMIFS-based logic, pivot analyses, cohort tables, and scenario comparisons built from raw CRM exports without hand-holding
- Financial and analytical rigor: able to construct forecasting and retention logic from first principles, not just report on numbers someone else modeled
- Salesforce reporting proficiency: able to build reports and dashboards from Salesforce objects independently, understand basic data relationships, and identify root causes of data quality issues
- Data accuracy obsession: check your own work, document your methodology, flag data limitations, and never let a bad number reach a stakeholder without a caveat
- Clear written communicator: able to annotate analysis with plain-English insights, write concise report commentary, and explain what a metric means
- Highly organized and reliable: you manage a recurring reporting calendar, meet deadlines, and proactively communicate when something is delayed or uncertain
- Curious and self-directed: you ask why numbers look the way they do, follow threads that seem off, and bring findings to the Director of Revenue Operations without waiting to be asked
- Experience with a BI tool (Power BI, or equivalent): useful, but secondary to financial/Excel modeling strength for this role
- Familiarity with Sales/CS platform reporting (Salesforce, Gong, Gainsight, etc.)
- Exposure to revenue forecasting or pipeline intelligence platforms (Clari, Gong, Aviso)
- Experience supporting board-level or executive reporting preparation in a B2B SaaS environment
- Basic understanding of SaaS revenue recognition concepts and how bookings relate to recognized revenue
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