Note: The job is a remote job and is open to candidates in USA. Catalis is a leading government Software as a Service (SaaS) and integrated payments provider, powering a wide range of government operations. The Project Manager will collaborate with customers and internal teams to implement innovative solutions, ensuring all implementation activities align with contractual guidelines.
Responsibilities
- Plan and lead implementation/migration projects for city/county/state government clients
- Create detailed project plans and associated artifacts including project schedule, risk/issues log, status reports, meeting agendas, statement of work, etc
- Facilitate customer meetings and activities as needed, including discovery sessions, joint working sessions, user testing, regular status updates, executive steering committee meetings, etc
- Monitor internal resources for capacity and budget utilization
- Accurately forecast project revenues and expenses
- Partner with internal teams and customer to understand business and technical requirements
- Coordinate quality assurance (QA) testing to ensure that the software will function properly in the customer’s environment
- Perform basic diagnostics and troubleshooting for payments software applications
- Assist in training end users on the software to ensure their ability to use the software
- Coordinate customer user acceptance testing (UAT) and go live support
- Identify project risks and issues in a timely manner; assess and communicate necessary actions to ensure minimal impact to project health, schedule, and scope
- Collaborate with customers and developers to help configure, install, test, and monitor computer programs and systems to address customer issues
- Communicate effectively and professionally with customers, including executive-level customer contacts
- Deliver an exceptional customer experience
- Manage multiple implementations, while maintaining on-time deliverables
- Other duties may be assigned, as necessary
Skills
- Bachelor's degree and 2+ years of experience managing projects and delivering successful outcomes for project stakeholders
- Ability to communicate technical information to both technical and non-technical customers
- Strong technical aptitude, enjoys troubleshooting technical issues
- Comfortable with Excel pivot tables, SharePoint and similar technologies
- Ability to work both in a team setting and independently
- Excellent communication skills, both written and oral
- Strong risk/issue assessment and mitigation skills
- Excellent time management skills
- Strong interpersonal, team-building skills
- Comfortable gathering information from business users
- Experience in state/county court system
- Experience with court case management systems
- PMP Certification
- Experience with Jira
- Experience with Smartsheet
- Basic understanding of Windows development techniques and Microsoft development tools/ environments
- Basic understanding of SQL Server
Benefits
- Competitive salary and benefits package, including health, dental, vision insurance
- Unlimited PTO (paid time off)
- HSA and FSA options
- 401(k) plan with matching contributions
- Paid parental leave
- ABLE matching contributions for the disability community
- Employer paid short term and long-term disability insurance and group term life insurance
- Financial and legal assistance through our EAP (Employee Assistance Program)
- Free access to unlimited courses via Udemy
Company Overview