Note: The job is a remote job and is open to candidates in USA. CaptivateIQ is hiring a Project Manager for its Professional Services team to lead customer implementations of its SaaS platform. The role oversees project planning and execution, stakeholder communication, cross-functional coordination, risk management, and continuous improvement to deliver successful implementations and customer experiences.
Responsibilities
- Oversee the planning, execution, monitoring, and closure of multiple customer projects
- Establish strong relationships with customer stakeholders, ensuring alignment on project goals and deliverables. Manage communication and expectation-setting throughout the project
- Develop and maintain detailed project plans, managing scope, schedule, resources, and budget. Track project progress and ensure adherence to milestones
- Identify potential risks and proactively implement mitigation strategies. Manage scope changes, budget adjustments, and timeline shifts through structured change control processes
- Coordinate cross-functional teams, ensuring proper allocation of resources for successful project execution
- Maintain comprehensive project documentation, including status reports, risk registers, and lessons learned. Provide regular updates to leadership and customers
- Leverage industry best practices and continuous improvement methodologies to enhance project execution and customer satisfaction
Skills
- We are seeking a results-driven Project Manager to join our Professional Services team to lead and manage customer implementations
- This role requires a proactive and strategic thinker with hands-on experience managing SaaS deployments, ensuring successful project execution while delivering an exceptional customer experience
- The ideal candidate has come up through a SaaS environment, is adept at managing project scope, timeline, resources, risks, and communication, and collaborates closely with internal and external stakeholders
- Bachelor's degree in Business, Information Technology, Engineering, or a related field
- 6-9 years of project management experience, with SaaS company experience required (implementations, professional services, or enterprise software deployments)
- Ability to understand SaaS solutions, data integration concepts, and enterprise IT environments
- Excellent communication, stakeholder management, and leadership skills with a strong ability to influence and drive collaboration
- Strong analytical and decision-making abilities with a proactive approach to identifying and mitigating project risks
- Experience with incentive compensation management, sales performance management, or related financial software is highly desirable
- PMP certification a plus but not required
Benefits
- Remote work
- Equity
- Comprehensive health benefits
Company Overview
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