Note: The job is a remote job and is open to candidates in USA. The American Association of Veterinary State Boards is a not-for-profit association dedicated to supporting the regulation of veterinary medicine. The VAULT Program Manager owns the full program lifecycle, defines the program vision and roadmap, leads a team of five direct reports, and coordinates with internal and external stakeholders to deliver and improve licensure verification services.
Responsibilities
- Define and communicate a clear vision and long-term roadmap aligned with the organization’s goals
- Develop mechanisms to routinely gather feedback from Members and licensees, analyze trends in regulation and the veterinary industry, and assess other industry offerings to identify gaps and opportunities
- Translate the organization’s strategy into detailed requirements, user stories, and specifications for cross-functional teams
- Partner daily with leadership, technology, finance, and marketing teams to ensure smooth operations
- Track performance of services using key performance indicators (KPIs), metrics and data analysis to guide future program iterations and improvements
- Establish relationships with the VAULT specialists and associates, learning about their strengths, working styles, and goals
- Gain an understanding of the role of VAULT in the regulation of veterinary medicine
- Learn about the non-profit structure and governance of the organization
- Have a working knowledge of the VAULT workflows and current database/operating systems
- Be able to provide program updates to Senior Leadership and written reports in collaboration with Sr. Manager of Programs
- Collaborate with fellow managers to understand the organization’s other programs and services and how those provide a broad support system for veterinary regulatory boards
- Identify areas for improvement in workflow and program execution
- Use data to make informed decisions on program’s enhancements and activities
- Work with other managers to move projects forward and make progress on the organization’s strategic goals
- Have begun outreach to members, enabling you to speak to the challenges they experience with licensure of veterinary professionals
- Develop program’s vision plan for the coming year in collaboration with Sr. Manager of Programs and the VAULT team
- Confidently speak about the program and the organization with Members and external stakeholders
- Navigate competing priorities across the organization while advocating for the program (and staff’s) needs
- Foster a culture of collaboration, innovation, and customer service within the VAULT team
- Provide a steadying presence in times of change, while never shying away from trying something new
- Balance the practical and operational needs of the departments with a strategic mindset
- Create a supportive relationship with your colleagues and leadership for initiatives, improvements, and projects
- Create lasting relationships with Members and external stakeholders, enabling you to learn and share their different needs and perspectives
- Work effectively, efficiently, independently, and collaboratively as part of the AAVSB from a remote location or office setting, committed to diversity, equity, and inclusion in the workplace
Skills
- Bachelor's degree and a minimum of five years of experience in non-profit organizations or government agencies, including project, program, and people management
- Experience working with internal and external stakeholders
- Experience serving members or customers directly
- Experience working within a database or CRM
- Demonstrated skills in Microsoft Office suite, including Excel and PowerPoint
- Occasional travel, including some over weekend trips, are required to fulfill the position's responsibilities
- Experience managing a membership or customer-service oriented team
- Program or Product management experience
- Certified Association Executive (CAE) certification
- Project Management Professional (PMP)
Benefits
- This position may be virtual/remote
- Required company-paid travel to Kansas City, Missouri, and other locations throughout the year
Company Overview