Note: The job is a remote job and is open to candidates in USA. Arjo is dedicated to empowering movement within healthcare environments to enhance quality care. They are seeking a Program Manager in the Reprocessing group to manage and optimize the Reprocessing Program across assigned healthcare accounts, ensuring customer success and operational efficiency.
Responsibilities
- Primary point of contact for key accounts, managing day-to-day customer inquiries, operational support, and relationships with hospital stakeholders and department leadership
- Lead and support Quarterly Business Reviews to drive customer engagement, retention, and growth
- Lead end-to-end implementation, onboarding, and expansion of Reprocessing Programs
- Drive Program performance analysis across key accounts by monitoring KPIs, identifying optimization opportunities, and proactively addressing risks through corrective actions
- Conduct workflow and facility assessments to improve operational effectiveness and support achievement of program goals
- Serve as the internal subject matter expert on Arjo’s Reprocessing Programs, compliance requirements, and value proposition
- Partner cross-functionally to execute program strategy, resolve escalations, and support account growth and retention
- Enable commercial and customer success efforts through training, customer education, product demonstrations, and market-informed program expertise
Skills
- Bachelor's degree required; preferably in Life Sciences or Healthcare related field
- Two (2) years of professional work experience in Program Implementation, Account Management, Clinical support, or Operations. (strong preference for experience in Healthcare Sustainability and/or Medical Device Reprocessing)
- Intermediate proficiency in MS Office (Outlook, Excel, PowerPoint, Word) required
- Must have strong ability to analyze and synthesize data in order to identify trends, monitor KPIs, and develop reports or dashboards
- Strong communication (verbal, written, and presentation)
- Must have valid driver's license and ability to travel overnight 50-60%
- Able to complete inoculations and vendor credentialing as required
- Experience with Customer Relationship Management tools (Salesforce.com) preferred
Benefits
- Annual bonus eligibility
- Competitive Medical/Vision/Dental insurance
- Wellness Programs
- Award-winning 401k plan
- 15d PTO plus 12 holidays (8 standard/4 floating) and birthday
- Talent Development – We support the development and growth of our employees through talent review and development and build career pathways for top performers.
- Work-life Flexibility – We believe in embracing flexible ways of working. Our responsibility is to enable our people in performing and delivering according to their best abilities, and we recognize workplace flexibility as one way to enable this.
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