Note: The job is a remote job and is open to candidates in USA. TP is a leading global provider of digital business services, partnering with prominent brands to optimize operations through advanced technology. The AI Product Manager is responsible for defining, building, and scaling AI-powered products, ensuring they deliver measurable outcomes and align with TP's AI strategy.
Responsibilities
- Contribute to the definition and execution of AI product roadmaps across horizontal and vertical solutions
- Translate business problems into clear AI product requirements, user stories, and success metrics
- Prioritize features and initiatives based on impact, feasibility, and strategic alignment
- Own the product lifecycle from discovery and experimentation to launch, monitoring, and continuous improvement
- Partner with engineering and data teams to validate AI feasibility, model selection, and orchestration approaches
- Ensure products are scalable, secure, explainable, and production-ready
- Work closely with AI Engineering, Architecture, Data Science, UX, PMO, and Business Units to deliver AI solutions on time and at quality
- Act as the primary product point of contact for assigned AI initiatives
- Support adoption through clear documentation, enablement materials, and stakeholder alignment
- Define and track product KPIs such as AHT reduction, automation rate, CSAT improvement, and cost efficiency
- Analyze performance data and user feedback to inform product iterations and enhancements
- Support ROI measurement and value realization for AI initiatives
- Ensure AI products comply with security, data privacy, and responsible AI governance standards
- Collaborate with Legal, Security, and Compliance teams during product design and deployment
- Promote transparency, explainability, and human-in-the-loop design principles
- Stay informed on AI trends (LLMs, NLP, multimodal models, MCP, orchestration) relevant to assigned products
- Apply emerging AI capabilities pragmatically to enhance existing products and use cases
- Other duties as requested within scope
Skills
- Bachelor's or master's degree in computer science, Data Science, Engineering, Business Administration, or a related field
- 4–6 years of experience in Product Management, with at least 2–3 years working on AI or ML-driven products
- Hands-on experience delivering AI solutions in enterprise or digital transformation environments
- Strong experience working with cross-functional technical and business teams in global organizations
- Experience integrating AI technologies into enterprise ecosystems (e.g., Google, Azure AI Foundry, OpenAI, Genesys, ServiceNow, Salesforce)
- Demonstrated ability to drive AI product delivery and measurable business outcomes as an individual contributor
- Solid understanding of AI concepts (LLMs, NLP, multimodal models, MCP, prompt engineering, model orchestration)
- Familiarity with AI platforms and MLOps environments (Azure, AWS, Vertex, etc.)
- Proficiency in Agile/Scrum methodologies and product tools (Jira, Aha!, Confluence)
- Strong analytical skills to interpret product performance data and user insights
- Strong problem-solver with a product-first and data-driven mindset
- Excellent communication skills to collaborate with technical and business stakeholders
- Ability to translate complex AI concepts into clear product requirements and outcomes
- Curious, adaptable, and committed to continuous learning in AI and product management
- Strong sense of ownership and accountability for product outcomes
- Must be open to occasional travel, domestic and international, 2-3 times per year
- MBA, MSc in AI/ML, or equivalent executive program preferred
Benefits
- Eligible team members can take advantage of our comprehensive health benefits, which may include medical, vision, and dental.
- We invest in and prioritize the mental health and well-being of our team members by providing resources, including Employment Assistance Programs, space in the form of health and personal time off (HPT), and leave programs as eligible.
- We offer benefits and tools to help our team members and their families for their financial future. This includes offering competitive 401(K) plans, life insurance, supplemental medical coverage, critical care insurance, pet insurance, FSA plans, and retailer discounts.
- At TP, we prioritize a culture of inclusion and diversity where every employee feels valued.
- We provide a platform for limitless career advancement, fostering an environment where ambition and high performance lead to long-term success.
- TP is committed to supporting those who serve. We welcome applications from active-duty service members, veterans, and military families.
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