Note: The job is a remote job and is open to candidates in USA. Marvel Marketers is a marketing automation, digital marketing, experience management, and ABM consultancy that provides expert services, strategic partnerships, training, and specialized marketing talent. The Program Manager will support a global enterprise partner marketing organization by managing partner communications, marketing campaigns, social content, incentive programs, training, stakeholder coordination, and operational processes.
Responsibilities
- Manage the end-to-end execution of recurring partner communications, including: + Monthly global and regional partner newsletters + Persona-specific newsletters for sales, technical, and other partner audiences + Ad hoc and one-time communications to partner contact databases
- Manage communications calendars, timelines, stakeholder reviews, approvals, and deployment
- Coordinate content development with internal subject matter experts, creative teams, copywriters, and other stakeholders
- Draft, edit, proofread, and QA communications to ensure clarity, accuracy, consistency, and alignment with brand standards
- Manage audience segmentation and distribution requirements for partner communications
- Support the development of go-to-market materials, presentations, training assets, partner communications, and other marketing collateral
- Ensure all communications and deliverables meet company brand guidelines and quality standards
- Coordinate regular content for partner-facing social channels, primarily LinkedIn and other relevant social platforms
- Draft, review, test, and coordinate approval of social content
- Maintain social publishing calendars and ensure content is delivered on schedule
- Partner with stakeholders to identify opportunities to improve engagement and optimize content performance
- Support reporting and recommendations based on social engagement and campaign performance
- Set up, QA, proof, and coordinate deployment of email campaigns ranging from simple communications to more advanced campaigns
- Support audience definition, segmentation, content development, testing, approvals, and campaign deployment
- Troubleshoot campaign issues and coordinate with marketing technology or operations teams as needed
- Perform light HTML/CSS editing when necessary
- Own program management and communications supporting partner marketing funds and incentive programs
- Coordinate communications related to program launches, application cycles, program changes, deadlines, approvals, payments, and other partner milestones
- Translate complex program information into clear, actionable communications for partners and internal teams
- Serve as a key point of contact for day-to-day communications and operational requests
- Manage cross-functional relationships with internal stakeholders, systems teams, operations teams, agencies, and other partners
- Help identify communication or experience gaps and coordinate solutions across teams
- Develop and execute training and enablement plans for internal teams and external partners
- Coordinate speakers, content, materials, scheduling, and logistics for program training
- Create and maintain presentations, reference materials, FAQs, knowledge-base content, and other enablement assets
- Serve as a partner marketing incentive support resource for partner questions, requests, and tickets
- Manage escalations and drive issues toward timely resolution
- Identify recurring partner questions or challenges and work with cross-functional teams to develop scalable solutions
- Train and enable additional support teams as new programs launch or existing programs change
- Support the design, documentation, and optimization of partner program processes, including: + Application cycles + Approval workflows + Program update processes + Payout and incentive workflows + Escalation paths + Stakeholder handoffs
- Track SLAs, dependencies, deliverables, and handoffs across cross-functional teams
- Identify operational gaps, recommend improvements, and help implement scalable solutions
- Support the development and maintenance of partner-support knowledge bases and process documentation
- Assist with configuration and ongoing maintenance of incentive or partner program tools and administrative portals
- Partner with systems and incentive operations teams to troubleshoot issues and resolve operational gaps
Skills
- Bachelor's degree in Marketing, Communications, Business, or a related field, or equivalent professional experience
- 4+ years of marketing program management, project management, communications, or marketing operations experience
- Demonstrated experience managing multiple projects, deadlines, stakeholders, and deliverables simultaneously
- Strong written communication, copywriting, editing, and proofreading skills
- Experience managing email marketing campaigns, newsletters, or other recurring communications programs
- Experience coordinating marketing content through review, approval, QA, and deployment
- Strong attention to detail and ability to maintain quality across high-volume communications and operational programs
- Experience working cross-functionally with marketing, operations, creative, technical, and business stakeholders
- Strong client-facing and stakeholder-management skills, ideally within a large enterprise environment
- Ability to take complex information and turn it into clear, actionable communications
- Comfortable operating in environments where programs, processes, and priorities continue to evolve
- Experience supporting partner, channel, ecosystem, or B2B marketing programs
- Experience with partner incentives, marketing development funds, co-marketing, or similar partner programs
- Experience with Marketo or another marketing automation platform
- Basic knowledge of HTML/CSS for email troubleshooting or editing
- Experience with social content development and publishing, particularly LinkedIn
- Experience creating training materials, presentations, FAQs, process documentation, and knowledge-base content
- Experience working within complex global or enterprise organizations
- Familiarity with marketing operations, CRM, ticketing, or partner-management platforms
Company Overview
Company H1B Sponsorship