Note: The job is a remote job and is open to candidates in USA. Leidos QTC Health Services is seeking a Program Manager to lead the Military OneSource Task 6 Non-Medical Counseling Program, supporting the wellbeing of military families. The role involves providing strategic direction and operational oversight to ensure high-quality, compliant counseling services.
Responsibilities
- Provide overall leadership, direction, and accountability for execution of the Task 6 Non-Medical Counseling Program
- Provide executive oversight of all operational, administrative, provider network, quality, technology, reporting, and financial activities supporting contract performance
- Establish program governance, operational priorities, implementation strategies, and execution plans supporting successful contract delivery
- Ensure program execution aligns with contractual requirements, operational objectives, quality standards, and Leidos program governance
- Foster a culture of operational excellence, accountability, collaboration, innovation, and continuous improvement
- Serve as LQTC’s executive point of contact for Leidos Program Management regarding Task 6 execution and performance
- Build and maintain strong working relationships with Leidos leadership and key program stakeholders
- Lead executive-level program reviews, operational readiness meetings, performance reviews, and strategic planning sessions
- Provide executive briefings, operational updates, risk assessments, and performance reporting to senior leadership
- Ensure timely communication of program status, emerging risks, operational challenges, and recommended mitigation strategies
- Establish governance processes supporting integrated execution across recruiting, credentialing, onboarding, provider operations, training, quality, finance, reporting, information technology, and operational support functions
- Ensure effective coordination between internal departments and Leidos-managed workstreams
- Oversee development and execution of integrated implementation plans, readiness milestones, operational schedules, and governance reporting
- Direct cross-functional collaboration to ensure operational consistency, efficient decision-making, and successful program execution
- Monitor overall program health through operational metrics, milestone achievement, and performance dashboards
- Partner with Clinical Operations for provider recruitment, onboarding, credentialing, licensure verification, training, security compliance, technology readiness, activation, and operational deployment
- Coordinate sufficient provider capacity to support contractual access, geographic coverage, participant demand, and operational requirements
- Monitor provider readiness across implementation phases and geographic markets while proactively addressing capacity risks
- Ensure providers satisfy all readiness requirements prior to participant assignment, including credentialing, security, training, system access, documentation, and availability
- Establish and oversee the program quality management framework supporting compliance with contractual obligations, quality standards, participant confidentiality, documentation requirements, and applicable regulatory requirements
- Ensure operational readiness to meet or exceed contractual Service Level Agreements and Key Performance Indicators
- Lead provider performance improvement initiatives, corrective action planning, root cause analyses, and quality assurance activities
- Support proactive identification, assessment, mitigation, and resolution of operational, contractual, financial, clinical, technology, staffing, and implementation risks
- Maintain oversight of program risks, dependencies, assumptions, and operational issues
- Lead decision-making regarding program priorities, resource allocation, and issue resolution
- Coordinate organizational responses to contractual changes, operational challenges, and evolving customer requirements
- Ensure timely escalation of issues requiring executive leadership or customer engagement
- Validate reporting methodologies, data integrity, operational metrics, and performance analyses supporting contractual reporting requirements
- Monitor program trends and operational performance against contractual expectations
- Utilize data analytics to support strategic planning, operational improvement, resource optimization, and executive decision-making
- Ensure reporting processes are accurate, timely, traceable, and supported by validated source data
- Provide executive oversight of contract financial performance, provider payment operations, invoice support, budget management, forecasting, reconciliation, and resource utilization
- Ensure operational processes support accurate provider payment, financial accountability, and contractual compliance
- Monitor financial performance against program objectives while balancing operational effectiveness and fiscal responsibility
- Collaborate with finance leadership to support contract profitability, forecasting, and operational planning
- Develop and execute strategic initiatives supporting operational maturity, provider network optimization, technology improvements, reporting enhancements, and participant experience
- Champion innovation and best practices to improve program quality, operational efficiency, and service delivery
- Lead lessons learned activities and implement process improvements supporting long-term contract success
- Promote organizational readiness to support future program growth, evolving customer requirements, and continuous operational excellence
- Lead and develop multidisciplinary teams supporting provider operations, credentialing, recruiting, quality, reporting, finance, and program administration
- Establish performance expectations, accountability measures, and professional development opportunities
- Foster collaboration across internal departments and external partners
- Build a culture focused on customer service, operational excellence, compliance, quality, and mission success
Skills
- Bachelor's degree in Healthcare Administration, Business Administration, Behavioral Health, Public Health, or a related field (master's degree preferred)
- Minimum of 14+ years relevant practical experience
- Demonstrated experience leading complex healthcare operations, behavioral health programs, or government service delivery programs
- Experience leading cross-functional teams across operations, quality, compliance, finance, technology, reporting, and other shared services
- Working knowledge of healthcare credentialing, quality management, operational performance measurement, and healthcare regulatory requirements
- Experience supporting federal government contracts and working with prime contractors and government customers
- Proven ability to lead executive stakeholder engagement, contract execution, strategic planning, and organizational change
- Excellent leadership, communication, financial management, analytical, and organizational skills
Benefits
- Competitive compensation
- Health and Wellness programs
- Income Protection
- Paid Leave and Retirement
- Comprehensive leave
- Holiday
- Medical
- Dental
- Life
- Accident
- Disability coverages
- Retirement plan contributions
- Other health and welfare benefits and payments
- A healthy work-life balance
- More details are available here.
Company Overview
Company H1B Sponsorship