Note: The job is a remote job and is open to candidates in USA. Healthcare.com is a healthcare technology company connecting people and partners with coverage, care, and related solutions. The Program Manager, Marketplace Operations will own a portfolio of cross-functional Marketplace initiatives, coordinate workstreams and dependencies, validate progress using data and SQL, manage risks, and drive accountability through execution and handoff.
Responsibilities
- Own the Marketplace Operations project portfolio from planning through execution and handoff
- Manage multiple concurrent workstreams across Analytics, Engineering, Marketing, Data Science, Sales, and partner facing teams
- Run the operating cadence for the portfolio and provide clear, executive ready status updates
- Maintain a single source of truth for initiatives, owners, milestones, dependencies, decisions, and deadlines
- Use data, dashboards, and SQL to independently validate project status rather than relying solely on reported updates
- Identify cross functional dependencies and surface risks before they impact critical deadlines
- Build alignment and hold owners accountable across teams you don’t directly manage
- Maintain clear decision and change documentation across initiatives
- Communicate risks early and bring options for moving forward
- Transition completed initiatives to day to day business owners with clear ownership, monitoring, and follow through
- Use AI agents, workflow automation, and other tools to make portfolio management smarter and more efficient
Skills
- 4 to 8 years of experience managing complex, cross functional projects or programs in a metrics driven environment
- Proven ability to manage multiple projects or workstreams simultaneously
- Working SQL knowledge with the ability to write basic queries and independently verify data
- Fluency with performance KPIs including CPA, conversion rate, ROAS, pacing, and margin
- A track record of driving alignment and accountability across teams without direct authority
- Strong executive communication skills with the ability to communicate clearly and concisely
- The confidence to surface risks and deliver difficult news early, along with options for moving forward
- A strong sense of ownership and the ability to identify what needs attention without waiting to be told
- Experience in performance marketing, marketplaces, adtech, insurtech, health insurance, lead generation, or a similar environment
- Experience working against immovable seasonal deadlines, major launches, enrollment periods, or peak business cycles
- Experience with Jira administration or workflow design
- Hands on experience using AI tools, LLM agents, or workflow automation in your day to day work
- Experience with BI and data platforms such as Sigma, Looker, Tableau, or Snowflake
- Familiarity with health insurance distribution, lead generation, or call marketplaces
Benefits
- Medical coverage with PPO and HSA plan options
- Company funded HSA contributions from $2,000 to $4,000 annually
- Dental and vision coverage
- 401(k) with company match and eligibility from day one
- Paid time off and company holidays
- Paid parental and pregnancy disability leave
- Company paid life and AD&D insurance
- Employee Assistance Program (EAP)
- Employee discounts on travel, entertainment, fitness, dining, and more
Company Overview
Company H1B Sponsorship