[Remote] Program Manager - Knowledge or Information Management

Note: The job is a remote job and is open to candidates in USA. G-TECH Services LLC is a woman-owned company offering benefits, training, flexible work options, and growth opportunities. The company is seeking a non-technical program manager to build and govern a knowledge management solution, organize and maintain knowledge assets, and measure knowledge-base effectiveness. The role collaborates with cross-functional teams, vendors, and leadership to improve customer-facing tools and experiences.

Responsibilities

• Collaborate with cross-functional teams and third-party vendors to gather, organize, and maintain knowledge assets
• Review content for accuracy, update outdated information, and remove obsolete content
• Establish governance standards and maintain database hygiene
• Track knowledge base effectiveness through accuracy, usage, findability, and overall impact metrics
• Weekly meetings with leadership to review progress and priorities
• Workload will be high initially while information is centralized, with periodic spikes as new products launch or vendor relationships are introduced
• Opportunity to build a knowledge management solution from the ground up rather than maintain an existing one
• Significant influence over foundational processes, structure, and governance
• Ability to make meaningful decisions that impact customer-facing tools and experiences
• Visibility across multiple teams and business functions

Skills

• 5+ years of experience in Knowledge Management, Content Operations, Documentation Management, or similar fields
• Strong knowledge management architecture experience preferred
• Renewable energy or EV industry experience is a plus
• Additional relevant backgrounds may include telecom, banking, insurance, and healthcare environments with complex documentation and customer-support ecosystems
• Program Management
• Knowledge and Information Management
• Technical communication
• Bachelor's degree preferred but not required; equivalent experience with a high school diploma is acceptable

Benefits

• Health and dental benefits
• Training opportunities
• Flexible/remote work options
• Growth opportunities
• 401K

Company Overview

G‑TECH is a premier, women-owned, WBENC-certified recruitment and staffing firm, dedicated to empowering our clients and team members to thrive. It was founded in 1986, and is headquartered in Troy, Michigan, USA, with a workforce of 501-1000 employees. Its website is http://gogtech.com.

Company H1B Sponsorship

G-TECH Services LLC has a track record of offering H1B sponsorships, with 4 in 2023, 11 in 2022, 9 in 2021, 21 in 2020. Please note that this does not guarantee sponsorship for this specific role.