Note: The job is a remote job and is open to candidates in USA. Thermo Fisher Scientific is a global science and healthcare company supporting research, laboratory services, and the development of life-changing therapies. The Program Manager I will provide tactical support for client-facing and internal GMP laboratory projects, coordinate sample and standard workflows, manage client communications, track timelines, and escalate risks.
Responsibilities
- Acts as the primary coordinator for the receipt and log-in of samples and standards
- Manages shipment requests
- Manages sample and standard workflows, including check-outs, shipping, relog and disposal activities to support laboratory analysis
- Tracts project progress, within assigned client team and associated support teams, provides status updates
- Initiates project set up process
- Manages reagent documents for client and team, including Certificates of Analysis (CofAs) and Safety Data Sheets (SDSs)
- Coordinates and tracks the completion of internal lab-based projects, including facility audits and incident reports
- Manages client communication related to sample and standard processes
- Supports the client relationship manager with daily progress updates to ensure project completion
- Manages timelines; identifies and escalates risks as necessary
- Attends internal meetings
Skills
- * Bachelor's degree or equivalent and relevant forma academic / vocational qualification
- * Previous experience that provides the knowledge, skills, and abilities to perform the job (comparable to 0+ years) or equivalent combination of education, training, & experience
- * Excellent organizational skills with the ability to adapt and adjust to changing priorities while maintaining focus, composure and productivity
- * Ability to manage multiple assignments with challenging/conflicting deadlines
- * Proficient in Microsoft suite applications (e.g.: Word, Excel, PowerBI, PowerPoint, Teams, SharePoint)
- * Strong attention to detail and problem-solving skills
- * Effective written and verbal communication skills
- * Demonstrated experience in identification and resolution of conflicts in a professional environment
- * Ability to maintain a high degree of confidentiality with client information and data
- * Ability to attain, maintain and apply a working knowledge of applicable procedural documents
- * Demonstrated positive attitude, enthusiasm toward work, and the ability to work well with others
- * Demonstrated ability to receive and apply constructive feedback
- * Able to communicate, receive, and understand information and ideas with diverse groups of people in a comprehensible and reasonable manner
- * Able to work upright and stationary and/or stand for typical working hours
- * Able to lift and move objects up to 25 pounds
- * Able to work in non-traditional work environments
- * Able to use and learn standard office equipment and technology with proficiency
- * May have exposure to potentially hazardous elements, including infectious agents, typically found in healthcare or laboratory environments
- * Able to perform successfully under pressure while prioritizing and handling multiple projects or activities
Benefits
- Fully remote role
- Resources needed to achieve individual career goals
- Support and encouragement to create a healthy and balanced environment where employees can thrive
Company Overview