Note: The job is a remote job and is open to candidates in USA. mpathic is building infrastructure for trustworthy, safe, aligned, and emotionally intelligent AI systems. The Program Manager, Human Data Operations will lead end-to-end delivery of AI safety, evaluation, human data, and red teaming programs, coordinating distributed teams, customer relationships, quality management, staffing, timelines, and operational systems.
Responsibilities
- Build a deep understanding of mpathic’s human data, AI safety, red teaming, evaluation, annotation, QA, and reporting workflows, and a clear picture of how work flows from contract handoff to final delivery
- Shadow and then take ownership of one or more active client programs -driving timelines, deliverable tracking, staffing coordination, risk management, and stakeholder communication
- Become proficient in the systems, tools, trackers, reporting mechanisms, and communication workflows used across projects
- Establish trusted working relationships with leadership, execution teams, customers and stakeholders internally and externally
- Begin identifying operational bottlenecks, process gaps, and opportunities for improvement
- Own end-to-end delivery planning, staffing, execution, quality management, and reporting for multiple concurrent customer engagements
- Coordinate cross-functional project pods consisting of experts, annotators, reviewers, red teamers, QA personnel, researchers, engineers, and data scientists
- Build scalable systems that improve project visibility, quality, throughput, or operational efficiency
- Partner with executives and functional leaders to forecast capacity and support business growth
- Contribute to customer expansion opportunities through exceptional delivery and stakeholder management
- Help define how program management scales at mpathic as the platform and team grow
- Be the single operational lead for the delivery pods you own, carrying each program from intake through staffing, execution, quality review, and customer sign-off
- Build and coordinate project teams
- Establish project plans, staffing models, timelines, communication cadences, and risk mitigation plans
- Monitor project performance, utilization, throughput, quality metrics, and budget performance
- Manage customer expectations and delivery milestones throughout the engagement lifecycle
- Lead internal project meetings, status reviews, and customer-facing reporting cadences
- Identify expansion opportunities and surface operational improvements to leadership
- Define what “good” means for the programs you own, and the quality controls and QA processes that measure it
- Set annotation and human-data quality standards that are consistent, auditable, and humane for the people doing the work
- Build scalable operational systems that improve project visibility, quality, or throughput across the Human Data team
- Partner with pre-sales and customer-facing teams to translate customer requirements into executable delivery plans
- Bring front-line delivery insights into capacity planning and operational improvement on purpose
- Turn what you learn into systemic improvements rather than one-off workarounds
- Keep Human Data, QA, Engineering, Product, Research, and Customer Success aligned on what is being delivered and why
- Translate between operational, technical, and commercial perspectives so the right tradeoffs get made
Skills
- 5+ years of program management, project delivery, operations leadership, or related experience
- Demonstrated experience managing large-scale human data, annotation, evaluation, trust & safety, research operations, or expert-driven workflows
- Experience leading distributed teams of contractors, reviewers, annotators, experts, or QA personnel
- Experience managing customer-facing programs with executive stakeholders
- Experience operating in startup or high-growth environments
- PMP, PgMP, CAPM, Agile, Scrum, Lean, or equivalent project management certification strongly preferred
- Experience with AI safety, LLM evaluation, red teaming, human-in-the-loop systems, or trust & safety operations
- Experience building scalable operational systems and quality management processes
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