Note: The job is a remote job and is open to candidates in USA. SupplyHouse is an industry-leading e-commerce company specializing in HVAC, plumbing, heating, and electrical supplies. The Program Manager, Fulfillment Operations will lead fulfillment center buildouts, relocations, and automation deployments, managing end-to-end execution, cross-functional coordination, vendor relationships, financial modeling, and post-launch performance measurement.
Responsibilities
- Lead project planning and execution for large-scale fulfillment center buildouts, including greenfield facility launches and FC moves from inception through go-live
- Own end-to-end coordination of automation system deployments (goods-to-person, conveyor/sortation, WMS integration) in partnership with automation vendors and internal IT
- Define project scope, milestones, resource requirements, and success metrics; maintain detailed project plans and hold workstream owners accountable to timelines
- Partner closely with internal teams (Operations, Supply Chain, IT, Finance, HR, etc.) to align project objectives and drive seamless execution
- Partner with Operations, Finance, and Real Estate to develop and maintain capital and labor models supporting facility investment decisions
- Manage vendor relationships and deliverables across automation, construction, and equipment partners; escalate risks and hold vendors to contractual commitments
- Facilitate cross-functional communication across Operations, Supply Chain, IT, and Finance to ensure alignment on project status, risks, and decisions
- Identify and mitigate project risks; proactively surface issues to leadership with clear options and recommendations
- Conduct post-launch performance reviews to validate throughput, labor, and cost assumptions against design targets; feed lessons learned into future facility design
- Support continuous improvement initiatives across the fulfillment network in partnership with the CI team
- Develop and maintain operational and financial models (volume projections, labor planning, capacity utilization) to support facility design and investment decisions
- Serve as a liaison between technical teams and non-technical stakeholders to ensure clear communication and expectations
- Build and maintain performance measurement programs for automation systems across the fulfillment network, translating system data into actionable operational reporting
- Lead ROI tracking and validation for automation investments, including methodology development and ongoing reporting
- Own continuous post-launch performance measurement, including tracking actuals vs. design targets, managing an improvement backlog, and driving accountability across operations, vendor, and leadership teams
Skills
- Bachelor's degree in Supply Chain, Logistics, Business, Engineering, or related field
- 3+ years of program management experience in a supply chain, fulfillment, warehouse operations, or related distribution/logistics field
- Experience managing large-scale capital programs/projects ($5M+) including vendor contracts and equipment procurement
- Experience managing cross-functional projects with simultaneous workstreams across Operations, IT, Finance, and external partners
- This remote position is open to individuals who live in, or are open to relocating to, the following states: *Arizona, Delaware, Florida, Georgia, Kentucky, Nevada, New Jersey, New York, North Carolina, Ohio, Rhode Island, South Carolina, Tennessee, Texas, Virginia, and Washington.*
- This position will require travel up to 15% of the year, including to our Melville, NY headquarters up to 3 times per year for internal meetings and team-building activities, as well as travel to our on-site fulfillment locations
- Schedule:** Monday through Friday, 8:00 a.m. to 5:00 p.m. with time zone flexibility
- Applicants must be currently authorized to work in the U.S. on a full-time basis. SupplyHouse.com will not sponsor applicants for work visas
- Direct on-site fulfillment or warehouse operations experience
- Experience with greenfield facility buildouts or large-scale FC relocations
- Familiarity with WES/WCS integration and automation vendor management
- Experience with project management tools and methodologies (PMP, Agile, or equivalent)
- Experience in e-commerce or distribution environment
- Experience building KPI frameworks or performance dashboards in a fulfillment, warehouse, or distribution environment
- Experience working with WES, WCS, or WMS data to support operational reporting
- Proficiency in Excel, SQL, or BI tools (Power BI, Tableau, or equivalent)
Benefits
- Remote work arrangement
- Reasonable and necessary travel expenses reimbursed
- Comprehensive and affordable medical, dental, vision, and voluntary life insurance options
- 401(k) with up to 4% company match
- Paid vacation, sick time, and holidays
- Company-paid basic life insurance and long-term disability
- Discounted auto, home, and pet insurance programs
- Flexible Spending Account (FSA)
- Confidential mental health, financial planning, and legal support through our Employee Assistance Program (EAP)
- Company-provided equipment and one-time $250 work from home stipend
- $750 annual professional development budget
- $25 monthly Grubhub credit
- Company rewards and recognition program
- Ownership for All program ensures each SupplyHouse team member will benefit financially from the company’s growth and accomplishments
- Wellness initiatives
- Flex-Time Policy
- Annual merit and bonus opportunities
- Hands-on training
- Diversity and inclusion initiatives
- Internal mobility options
- Professional development budget
- Donation drives
- Employee-nominated contributions
- Support for non-profit organizations
- Volunteer Paid Time Off
- Monthly town halls
- Regular 1:1 check-ins
- Employee listening initiatives
- Company-wide ideas form
Company Overview