Note: The job is a remote job and is open to candidates in USA. Intelliswift, an LTTS Company, is seeking an experienced Program Manager to lead adoption and change management for a large-scale event platform transformation. The role is responsible for stakeholder enablement, platform migration, training, vendor coordination, operational metrics, and sustainable process development across marketing and events teams.
Responsibilities
- Lead change management and adoption strategies for an enterprise event management platform rollout
- Create and execute stakeholder engagement plans, communications strategies, and adoption milestones
- Design and deliver training programs, workshops, office hours, quick-start guides, and user documentation
- Partner with business, marketing, operations, and vendor teams to migrate workflows and processes from legacy event platforms into RainFocus
- Act as the primary liaison between internal stakeholders and platform vendors to support onboarding, issue resolution, and enablement activities
- Define, track, and report key adoption and operational metrics, including platform utilization, event launch timelines, user engagement, and support trends
- Gather business requirements, prioritize enhancement requests, and communicate risks, tradeoffs, and recommendations to stakeholders
- Develop and maintain knowledge bases, process documentation, FAQs, and operational runbooks to ensure long-term platform sustainability
- Drive continuous improvement initiatives based on user feedback, platform performance data, and business needs
Skills
- 5+ years of experience in change management, enablement, marketing or events operations, or program management
- • Hands-on experience administering or enabling event management platforms, specifically experience with Rainfocus
- • Demonstrated experience leading tool adoption or platform migrations across cross-functional teams
- • Experience defining and tracking metrics and running programs to improve operational performance
- • Experience with Splast or Cvent
- • Strong stakeholder communication, documentation, and training delivery skills
- • Enablement/Change Management experience
- • Training experience
- • Marketing, specifically with events experience
Benefits
- Remote work in the United States
Company Overview
Company H1B Sponsorship