Note: The job is a remote job and is open to candidates in USA. Concord is an execution company that helps organizations implement technology and AI initiatives and build lasting internal capabilities. The Program Manager will lead a large-scale billing transformation, establishing program governance, coordinating CRM and ERP workstreams, managing stakeholders and risks, and preparing the initiative for vendor kickoff and execution.
Responsibilities
- Lead and coordinate the billing transformation program across GTM, Finance, and internal technical workstreams
- Stand up program structure, cadence, and governance ahead of a formal delivery/team structure
- Drive alignment on scope, priorities, and timeline across cross-functional stakeholder groups
- Support pre-RFP planning and prepare the program for vendor kickoff
- Coordinate across multiple concurrent workstreams spanning CRM and ERP platforms
- Manage risks, dependencies, and open decisions as the program moves from evaluation toward execution
- Partner with technical and business stakeholders to keep documentation, timeline, and priorities aligned as requirements evolve
- Report program status and key decisions to leadership stakeholders
Skills
- Strong process and program management expertise, with at least 3 years of demonstrated prior experience leading or coordinating an ERP/CRM migration or transformation program
- Demonstrated ability to build program structure and cadence from the ground up, without pre-existing team/delivery structure in place
- Experience managing cross-functional stakeholders across various teams
- Comfort operating in a pre-RFP / vendor evaluation phase, ahead of formal implementation
- Experience with CRM and ERP platforms
- Relevant PMP, Agile/Scrum certifications
- Location: Remote, open to the US
- Must be authorized to work legally in the US without sponsorship, now or in the future
- Familiarity with any of the following is a plus (but not required): Oracle, Salesforce CPQ, Versapay, or similar CPQ/billing platforms
Benefits
- Health, Dental, and Vision Insurance: Comprehensive coverage to support your well-being.
- Employer Contributions to Health Savings Accounts (HSA): Helping you save for medical expenses.
- Flexible Spending Accounts (FSA): Options for healthcare and dependent care expenses, plus a $200 Lifestyle Spending Account (LSA).
- Disability Insurance: Short- and long-term coverage, fully paid by the employer.
- Life and AD&D Insurance: Employer-provided coverage, with options for additional voluntary coverage.
- Employee Assistance Program (EAP): Access to personal and professional support resources.
- Career Growth Opportunities: Pathways for advancement and skill development.
- Team Engagement Activities: Regular team-building events and company-sponsored activities.
Company Overview