Note: The job is a remote job and is open to candidates in USA. Williams-Sonoma, Inc. is seeking seasonal full-time Customer Service Representatives for remote work based in Richmond, Virginia. The role provides phone-based customer support, resolves inquiries and escalations, processes adjustments and returns, protects customer information, and collaborates with teams to improve service quality.
Responsibilities
- Serve as the first point of contact for customer inquiries via phone
- Actively listen to customer concerns and provide clear, accurate, and empathetic resolutions
- Handle escalations with professionalism, ensuring a smooth resolution process
- Apply critical thinking to troubleshoot issues and offer appropriate solutions
- Approve adjustments, returns, or other resolutions within established guidelines
- Follow up with customers to ensure complete satisfaction and issue solutions
- Uphold company values by providing honest, ethical, and transparent support
- Maintain confidentiality of customer data and company policies
- Stay informed about product updates, policies, and procedures to provide accurate information
- Work closely with team members and leadership to improve service processes
- Participate in ongoing training to enhance skills and stay ahead in customer service excellence
- Provide feedback to improve company policies and customer experience strategies
Skills
- 1+ years of customer service experience (retail, call center, or hospitality preferred)
- Strong communication skills - Ability to de-escalate and resolve issues professionally
- Problem-solving mindset - You think fast and adapt quickly
- Integrity and reliability - You do the right thing, even when no one is watching
- Comfortable working in a fast-paced environment with performance goals
- Tech-savvy - Ability to navigate multiple systems and multitask efficiently
- You must provide your own qualifying equipment and reliable internet connection
- Desktop, all-in-one computer or traditional laptop
- Windows 11 Home, Windows 11 Pro or Windows 11 Pro for Workstations
- Minimum 6 GB of RAM; 8 GB or more recommended
- Minimum screen resolution of 1920 × 1080
- Google Chrome
- Current antivirus protection
- Enough available storage to install required systems
- Windows 10 and older operating systems are not supported. Windows Education, Enterprise and Insider editions are also not supported
- Chromebooks, tablets, Microsoft Surface devices, Steam Decks and mobile phones are not accepted as primary work devices
- External mouse
- Keyboard
- Webcam
- Wired USB headset
- Wireless and Bluetooth headsets are not supported
- Your computer and internet connection must pass our pre-employment System Checker
Benefits
- Recognition based incentives and bonuses for top performers.
- Training, coaching and early conversion opportunities to build your career within our holiday season.
- Employee discounts and perks (up to 40% off most products and brands).
Company Overview
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