Note: The job is a remote job and is open to candidates in USA. StudyPoint is a national leader in the private tutoring industry, seeking enthusiastic individuals to join their team. The Program Manager will be responsible for fostering relationships between students, families, and tutors, while achieving revenue goals through exceptional customer service.
Responsibilities
- Provide high quality customer service to StudyPoint students and families; working with an average of 200-400 families
- Work with tutors to ensure tutoring programs are on track for success
- Grow the business through selling programs to new and existing customers using a consultative sales approach
- Serve as liaison between StudyPoint tutors and families, troubleshooting and managing customer issues as they arise
- Provide high-level administrative organization for family accounts; conduct research, track data, handle information requests, prepare correspondence, schedule consultations and schedule meetings
- Track and communicate progress of students to families, sending reminders regarding lessons, deadlines, and test dates through our proprietary database
- Achieve data-driven goals in the metrics of revenue generated from your customers, outbound calls, talk time, word of mouth generated, and conversion rates
- Receive frequent coaching and feedback, as well as ongoing training and development, to continuously hone your sales and customer service skills
Skills
- Excellent interpersonal skills with demonstrated ability to work with many types of people
- Ability to multitask and handle a high volume of calls and emails
- Careful attention to detail and ability to develop new processes to improve efficiency
- Willingness to work in an environment with shifting priorities and ability to learn new systems
- Strong written and verbal communication skills and excellent organizational skills
- Proficiency with Microsoft Office and experience working with a CRM database
- Excitement to take on increasing responsibility and grow within the company
- Ability to reach monthly sales goals
- Bachelor's degree required
- Access to a dedicated home office, including high-speed internet connection
- Sales experience is a plus
- Experience working in a small, entrepreneurial environment a plus
- Master's degree a plus
Benefits
- Competitive salary with performance-based commission plans, paid monthly. Base pay of 60k with OTE in the 80-90k range
- Generous time off policy, including flexible PTO and sick days, plus your birthday off.
- Annual paid volunteer day to do community service/charity work.
- Health coverage and dental options.
- Significant discounts on tutoring for family members.
- 401k option.
- Work from home.
Company Overview