Note: The job is a remote job and is open to candidates in USA. Swingtech is a company that delivers innovative Information Technology and Professional Support services to clients across federal and intelligence communities. They are seeking a Technical Writer to support the creation and maintenance of documentation for web-based training platforms and learning management systems, ensuring clarity and accessibility for users.
Responsibilities
- Research content to develop, edit, format, and maintain technical documentation, process documentation, user guides, job aids, reports, meeting materials, and program deliverables
- Translate information from technical teams, instructional designers, data analysts, QA staff, help desk personnel, and program leadership into clear documentation
- Support documentation for web-based applications, learning management systems, training workflows, user support procedures, reporting processes, and operational activities
- Prepare and maintain standard operating procedures, knowledge base articles, FAQs, release notes, user instructions, and internal support materials
- Review documentation for clarity, consistency, grammar, formatting, accuracy, and alignment with customer requirements
- Support recurring deliverables such as monthly reports, meeting minutes, action item logs, status updates, and documentation packages
- Maintain organized documentation repositories, templates, revision histories, source files, and final deliverable versions
- Track edits, stakeholder comments, revisions, approvals, and document status through completion
- Support accessible document formatting and apply Section 508 or similar accessibility considerations to electronic deliverables
- Coordinate with cross-functional teams to collect inputs, validate content, resolve comments, and prepare submission-ready documents
- Assist with documenting system updates, training product revisions, issue resolution steps, and operational procedures
- Contribute to improvements in templates, naming conventions, document workflows, and knowledge management practices
Skills
- Bachelor's degree in Technical Writing, English, Communications, Information Technology, Education, Business, or a related field; equivalent experience may be considered
- At least 3 years of experience in technical writing, documentation development, content editing, reporting, or related documentation work
- Experience developing technical, operational, training, user support, or process documentation
- Strong writing, editing, formatting, proofreading, and document organization skills
- Ability to gather inputs from multiple stakeholders and produce clear, accurate, and usable documentation
- Familiarity with document control, templates, style guides, version management, and review cycles
- Working knowledge of accessibility considerations for electronic documents, including Section 508 or comparable standards
- Strong attention to detail and ability to manage multiple documentation tasks and deadlines
- Strong written and verbal communication skills
- Ability to work independently and collaboratively in a remote environment
- Experience supporting federal, healthcare, IT, training, or learning management programs
- Experience documenting web-based applications, learning management systems, help desk procedures, reporting processes, or digital training products
- Experience developing SOPs, user guides, FAQs, knowledge base articles, job aids, or release notes
- Familiarity with quality assurance documentation, customer comment resolution, deliverable tracking, or records management
- Familiarity with privacy, security, accessibility, or compliance documentation in regulated environments
- Experience working with collaborative document repositories, project tracking tools, or content management workflows
- Experience with using artificial intelligence to improve task efficiency is a plus
Benefits
- 15 PTO days
- 11 paid holidays
- Medical Insurance with 600 Employer Contribution
- Dental Insurance with no age limit orthodonture
- Vision Insurance through EyeMed in and out of network coverage
- Short Term and Long-Term Disability coverage with 100% premium support
- Life insurance and AD&D with 100% premium support
- Supplemental Life Insurance
- Critical Care and Accident Insurance availability
- Pet Insurance through Nationwide
- Employee Assistance Program
- 401k with enrollment from day one. 4% deferral by company
- $1500 Annual Training Budget
- $1500 Referral bonus
- Eligibility for annual merit and discretionary bonus
- Flexible work arrangements
Company Overview