Note: The job is a remote job and is open to candidates in USA. Goodera is an employee engagement platform focused on corporate volunteering and purpose-driven workplace experiences. The Program Manager will coordinate event operations across logistics, customer success, and experience teams, maintaining accurate data, preparing event briefs, quality-checking materials, and resolving last-mile execution issues for enterprise clients.
Responsibilities
- Maintain accurate and up-to-date shipping and event data in internal systems used by Program Managers and Customer Success Managers
- Update and manage the central event tracker by working with sub-teams in the Experience team; ensure data completeness and accuracy (a key performance metric)
- Maintain client context information and relay event-related details to the Experience team for smooth planning and execution
- Monitor internal systems to track shipping requirements and coordinate with the logistics team to ensure timely dispatch of event materials
- Create clear and comprehensive event briefs (for outdoor, kiosk, or other formats) to enable hosts to deliver engaging events
- Review and quality-check final event materials such as presentations and “Know Before You Go” (KBYG) documents to ensure excellence
- Act as the liaison between Logistics, Customer Success Managers, and Experience teams—resolving last-mile issues related to shipments, collaterals, or other event requirements
Skills
- A relevant Bachelorʼs or Masterʼs degree
- Up to 4 years of full-time work experience
- Passion for social impact and belief in the impact that can be delivered by purpose-led engagement of the workforce
- Highly organized with strong attention to detail and a knack for problem-solving
- Excellent communicator who can coordinate effectively across multiple teams and stakeholders
- Comfortable working with data and internal tools to maintain accuracy and efficiency
- Bias for action, high energy, perseverance, low ego and boundaryless behaviour to propel the team and organization forward
Company Overview
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