Note: The job is a remote job and is open to candidates in USA. Modern Health is a mental health benefits platform for employers. The company is seeking a Program Manager to independently manage cross-functional business and partnership programs, oversee external partner relationships, coordinate execution across internal teams, and improve operational processes from launch through optimization.
Responsibilities
- Own and drive business and partnership programs — independently manage workstreams across ongoing internal and external partner operations, launches, and implementations, determining priorities, sequencing, and how deliverables, owners, and timelines are kept on track
- Own external partner relationships — serve as the day-to-day operational decision-maker for assigned partners: set check-in cadences, manage commitments, and hold partners accountable to SLAs and quality standards
- Direct cross-functional execution — align and unblock stakeholders across Clinical, Operations, Go-to-Market, Legal & Compliance, and Finance, resolving conflicts and making the judgment calls needed to keep programs moving
- Design the operational backbone — build and own the program plans, trackers, documentation, and playbooks that determine how programs run predictably and don't depend on any one person's memory
- Own program health — evaluate success metrics, independently assess risks and issues, and decide when to resolve directly versus escalate with a recommended path forward
- Run business operating rhythms — lead partnership business reviews, own status reporting and planning cycles, and prepare and deliver recommendations to leadership
- Improve how we work — identify and implement process improvements that make partner operations faster, smoother, and more scalable
- Finish the job — see workstreams through past launch to long-term optimization and post-launch learnings
Skills
- An emerging business athlete — organized, adaptable, and energized by using independent judgment to turn partially defined problems into clear plans, priorities, and decisions
- 3+ years of experience in program management, project management, or operations in a complex, cross-functional environment
- Strong program management fundamentals — planning, sequencing, milestone and dependency tracking, and risk management, with exceptional attention to detail
- A documentation and systems thinker — you naturally reach for playbooks, templates, and repeatable processes instead of doing the same manual task 100 times
- A clear communicator — you give stakeholders proactive visibility into your work, run effective meetings, and capture decisions and action items so nothing falls through the cracks
- Comfortable with ambiguity and biased toward action — you ask sharp questions, propose solutions rather than waiting for instructions, and know when to escalate
- Experienced working with external partners, vendors, or clients — comfortable balancing relationship-building with holding others accountable to commitments
- Collaborative, with high empathy and high accountability — you support your teammates, give and receive direct feedback, and hold yourself to a high bar
- Growth-minded — you actively seek feedback and are excited to grow toward leading larger, more complex programs end-to-end
- Deeply motivated by Modern Health's mission and passionate about enabling better mental health outcomes at scale
- Immigration sponsorship is not available for this position. Applicants must be able to maintain work authorization for the duration of employment without employer sponsorship or employer-provided training plans or attestations (including, for example, the Form I-983 required for STEM OPT)
- Experience in digital health or working with health-related products, services, or partnerships
- Experience in a high-growth startup or similarly dynamic environment where building while flying is the norm
- Experience with partner or client-facing implementations — onboarding, integrations, or managed services
Benefits
- Medical / Dental / Vision / Disability / Life Insurance
- High Deductible Health Plan with Health Savings Account (HSA) option
- Flexible Spending Account (FSA)
- Access to coaches and therapists through Modern Health's platform
- Flexible Time Off
- Company-wide Collective Pause Days
- Parental Leave Policy
- Family Forming Benefit through Carrot
- Family Assistance Benefit through UrbanSitter
- Professional Development Stipend
- 401k
- Financial Planning Benefit through Origin
- Annual Wellness Stipend to use on items that promote your overall well being
- New Hire Stipend to help cover work-from-home setup costs
- ModSquad Community: Virtual events like active ERGs, holiday themed activities, team-building events and more
- Monthly Cell Phone Reimbursement
- Modern Health's equity program
- Modern Health is a fully remote workforce
Company Overview