Note: The job is a remote job and is open to candidates in USA. ESFM, the corporate facilities management division of Compass Group USA, is hiring a Program Manager, Account Performance to support the Medtronic global account. The role coordinates account routines, reporting, compliance, financial and performance analysis, business review materials, and account-level projects across Food and Facilities teams.
Responsibilities
- Coordinate account meeting schedules, logistics, agendas, and follow-up activities
- Maintain account calendars, meeting records, action logs, and decision documentation
- Track completion of account commitments, deliverables, and action items
- Maintain organizational charts, stakeholder lists, contact databases, and RACI documentation
- Prepare materials for Monthly Operating Reviews, Quarterly Business Reviews, annual reviews, and other account meetings
- Facilitate communication among Food, Facilities, Finance, and Operations teams
- Maintain account document libraries and related reference materials
- Monitor contractual obligations and operating requirements for Food and Facilities programs
- Maintain compliance tracking tools, audit findings, and corrective action logs
- Coordinate documentation required for compliance reviews and operating audits
- Track contract amendments, change requests, and approval workflows using established systems
- Monitor status of compliance-related action plans and escalation items
- Maintain records supporting Compass standards, operational audits, and account requirements
- Coordinate annual budgeting, forecasting, and financial planning processes across service lines and geographic regions
- Coordinate the development and maintenance of Compass and client budget models
- Reconcile client dashboards, internal financial reports, and approved budgets each month
- Track monthly financial variances against Compass and client budgets
- Collect variance explanations from operational and finance teams
- Maintain financial action plans and track remediation activities through completion
- Track purchase orders, subsidies, capital investments, innovation funds, and contract-related financial commitments
- Manage account reporting processes and maintain relevant dashboards
- Maintain reporting standards, methodologies, data definitions, and documentation
- Coordinate KPI collection, validation, and reporting across Food and Facilities operations
- Partner with Finance, E15, and operational teams to improve dashboard accuracy and usability
- Develop reporting tools and standard procedures that improve transparency and support decision-making
- Monitor the accuracy of executive and client-facing scorecards, dashboards, and performance reports
- Coordinate account projects and continuous improvement initiatives
- Maintain project plans and timelines
- Track project milestones and deliverables
- Coordinate project meetings and status updates
- Maintain project document libraries and status reporting
- Support implementation of account initiatives and operational improvement projects
- Escalate risks, delays, and dependencies to account leadership
- Prepare executive presentations, business review materials, scorecards, dashboards, and reporting packages
- Coordinate the collection and consolidation of information from cross-functional teams
- Prepare agendas, meeting minutes, and presentation content
- Maintain reporting templates and document libraries
- Coordinate distribution of reports and leadership communications
- Monitor deadlines and deliverables associated with reporting activities, leadership reviews, and account activities
- Partner with leadership teams on special projects, analysis, and administrative requests
Skills
- Bachelor's degree in Business Administration, Finance, Accounting, Project Management, Operations Management, Data Analytics, or related field
- Five or more years of experience in program management, project management, business operations, financial analysis, compliance, consulting, account management, or a related field
- Experience supporting PMO functions, account processes, and cross-functional initiatives
- PMP, CAPM, or equivalent project management certification preferred
- Strong analytical, organizational, and project management capabilities
- Experience with financial reporting, budgeting, forecasting, and variance analysis
- Ability to influence and collaborate effectively across matrixed organizations
- Strong written, verbal, and executive-level presentation skills
Benefits
- Bonus
- Employee Referral Bonus (eligible positions)
- Medical
- Dental
- Vision
- Life Insurance/ AD
- Disability Insurance
- Retirement Plan
- Paid Time Off
- Holiday Time Off (varies by site/state)
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
- Paid Parental Leave
- Personal Leave
- May also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws
- Remote position
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