Note: The job is a remote job and is open to candidates in USA. Landstar is hiring an A/R Analyst I to support its Accounts Receivable Department by resolving issues that prevent timely customer payments. The role researches outstanding accounts, coordinates resolutions with customers and internal teams, and maintains account documentation.
Responsibilities
- Contact customers by telephone, email, and online resources to obtain payment information and resolve issues preventing timely payment
- Research shipment terms, order details, and supporting documentation to identify the root cause of nonpayment and determine the appropriate resolution
- Investigate discrepancies, locate missing information, and coordinate with internal departments to obtain the documents or details needed to resolve outstanding accounts
- Monitor customer credit limits daily, notify the Credit Department of potential issues, and advise Landstar agents when customers exceed their credit limits
- Maintain accurate, timely, and organized records of account activity through system notes, emails, and memorandums, retaining supporting documentation until each issue is resolved
- Communicate with agents regarding outstanding payment issues, providing detailed information about required paperwork, customer-specific requirements, and next steps toward resolution
- Complete bad debt, agent chargeback, and revenue adjustment forms as needed throughout the collection process
- Use online research tools, including search engines and state websites, to verify customer locations and investigate other information or discrepancies between customers and agents that may be preventing payment
Skills
- High School Diploma or GED
- One-year experience in an administrative support function
- Strong research and investigative skills, with the ability to locate information, connect details, and identify the root cause of outstanding account issues
- Analytical and critical-thinking skills, including the ability to evaluate information, recognize discrepancies, and determine effective solutions
- A problem-solving mindset and the persistence to follow issues through to resolution
- Ability to work independently, exercise resourcefulness, and take ownership of assigned accounts
- Excellent interpersonal and written and verbal communication skills
- Strong organizational skills, attention to detail, and the ability to manage multiple priorities
- Ability to recognize customer payment patterns and identify changes in customer trends
- Working knowledge of Microsoft Office
- One year of prior accounts receivable or collections experience
- Six months of experience reviewing, researching, auditing financial information, or an equivalent combination of related experience
- Familiarity with the iSeries 400 system is a plus
Benefits
- Affordable medical plans
- Employer 401(k) match
- Paid time off
- Tuition assistance
- Remote work, with flexibility to report to the Jacksonville, FL, office as necessary
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